Mosaic:

Why do 40 per cent of Caucasians have type A blood, while only 27 per cent of Asians do? Where do different blood types come from, and what do they do?

In 1900 the Austrian physician Karl Landsteiner first discovered blood types, winning the Nobel Prize in Physiology or Medicine for his research in 1930. Since then scientists have developed ever more powerful tools for probing the biology of blood types. And yet I found that in many ways blood types remain strangely mysterious. Scientists have yet to come up with a good explanation for their very existence.

Interesting article about a subject crucial to all of us and yet something few of us know anything about. I’m embarrassed to say I have no clue what my blood type is.

You’ve no doubt by now heard the story of the AOL VP who recorded a call with a Comcast service rep, trying to cancel his Comcast service. If you haven’t heard the call, here it is:

The linked story makes the case that the rep in the recorded call is being made a scapegoat for following Comcast policies.

Comcast’s response to the call:

Tom Karinshak, Comcast’s (CMCSA) senior vice president of customer experience, issued an official apology on the company’s website stating that, “the way in which our representative communicated with them is unacceptable and not consistent with how we train our customer service representatives.”

But is that the case? Was the rep’s behavior inconsistent with Comcast policies?

It turns out the rep wasn’t going rogue, according to Lauren Bruce, a former Comcast customer account executive. “Unless a customer was moving, we were encouraged to use retention techniques”.

If someone states that they are dissatisfied with service, the customer service representative must first ask why they are dissatisfied before proceeding with the request. The goal is always to retain customers or convince them to buy a higher-priced service.

You get the sense, reading this, that Comcast puts their reps in an impossible situation, one where the price is paid (literally) by the customer.

Customer service agents are instructed to connect customers to a manager if they become particularly angry and insist on speaking with one. Yet Bruce says that in her office, managers were rarely accessible to the employees, so she often had to deny the request. “Comcast is trying to operate lean, so you weren’t given the support you needed,” she says.

The poor work environment made it difficult to help customers, she adds. “I always felt really disempowered to do the right thing. … It was all about the dollar,” Bruce says. “They didn’t care about the hours you had to work or whether or not their policies made sense for you in their job. The system was really outdated and slow, which is always a drag when you’re trying to help someone efficiently.” She adds that “management was poor” because of constant churn among supervisors.

And just in case you think this is simply one person’s view, take a minute to read the confessions of a Comcast video repair agent. I want to use the word shocking, but it all rings true.

M. gives the example of removing the code for HD/DVR service, which will cut a chunk off the monthly bill, but which will eventually render the set-top box inoperable.

“Then you call back, we add it back on, and you’re back where you started, except we don’t tell you that,” he explains. “We don’t give out what we’re doing to fix your box because we have been told long ago that we are to fix your equipment, not talk about your billing.”

This exact thing just happened to me with another provider. This makes me feel like this is a standard industry practice. Grrr.

UPDATE: Just to add more proof to the pudding, in case you had any doubts about the “confessions” post above, check out this Verge post, Here’s why your Comcast rep is yelling at you. Yeesh.

Warren Buffet and Paul McCartney were sitting on a park bench in Omaha. This kid sees them and takes a selfie that has since gone viral. Pretty cool.

Entertainment Weekly:

Thirty years ago, a killing machine from 2029—assuming the form of an Austrian bodybuilder—arrived with a lethal directive to alter the future. That he certainly did. The Terminator, made for $6.4 million by a couple of young disciples of B-movie king Roger Corman, became one of the defining sci-fi touchstones of all time.

It’s still a great movie even though it feels pretty dated now.

I just pre-ordered mine.

Every CSS project starts out with good intentions, but inevitably, one too many people eye-dropper colors into nooks and crannies that you never knew existed. CSS Colorguard helps you maintain the color set that you want, and warns you when colors you’ve added are too similar to ones that already exist. Naturally, it’s all configurable to your tastes.

This sounds really cool.

Most presentations are terrible. That, however, does not need to be the case for your presentations. Author David Sparks, a trial attorney and seasoned technology speaker, explains how to create your own exceptional presentation. This Presentation Field Guide explains how to plan a presentation that will connect with your audience, the technical wizardry to create a stunning presentation, and walks you through presentation day to make sure it goes off without a hitch.

I really like David and have respect for his work. This is worth checking out.

Lee Hutchinson has a look at Microsoft CEO Satya Nadella’s email to employees.

Macworld:

For serious typing sessions — or if you just can’t get the hang of the iPad’s onscreen keyboard — an external keyboard offers the tactile advantages of real keys without sacrificing the iPad’s portability and touchscreen features.

The iPad supports almost any Bluetooth keyboard, but there are many, many keyboards on the market that are specifically made for use with the iPad.

Macworld has updated their exhaustive iPad keyboard guide. Do you use one? Which is your favourite?

Gizmodo:

Netflix, as experienced by our neighbors to the north, is an anemic imitation that besmirches the brand. It shouldn’t even be called Netflix. Netflix Lite, maybe. Netflix Canada Trashcan, probably, although that might negatively impact subscription sales. It’s the same price as the U.S. version, too, which makes it even more insulting.

This is one of the reasons why I tried and quickly canceled Netflix here in Canada. The selection is bad enough in the US. It’s much worse in Canada.

Apple’s official release:

Sue Wagner Joins Apple’s Board of Directors Bill Campbell Retiring After 17 Years of Service

CUPERTINO, California—July 17, 2014—Apple® today announced that Susan L. Wagner, founding partner and director of BlackRock, has been elected to Apple’s board of directors. Bill Campbell, the board’s longest-serving member, is retiring after 17 years of service.

Wagner co-founded BlackRock in 1988 and helped it become one of the world’s most successful asset-management companies, holding a range of leadership positions including vice chairman until mid-2012. She continues to serve on the boards of BlackRock and DSP BlackRock (India), as well as Swiss Re, Wellesley College and Hackley School.

“Sue is a pioneer in the financial industry and we are excited to welcome her to Apple’s board of directors,” said Tim Cook, Apple’s CEO. “We believe her strong experience, especially in M&A and building a global business across both developed and emerging markets, will be extremely valuable as Apple continues to grow around the world.”

“We conducted an exhaustive search for someone who would further strengthen our board’s breadth of talent and background, and we are delighted to have identified such an outstanding individual,” said Art Levinson, Apple’s chairman. “I’m confident that Sue is going to make an important and positive impact on our company.”

“I have always admired Apple for its innovative products and dynamic leadership team, and I’m honored to be joining their board,” said Wagner. “I have tremendous respect for Tim, Art and the other board members, and I look forward to working with them.”

Wagner graduated with honors from Wellesley College with a BA in English and Economics, and earned an MBA in Finance from the University of Chicago. She has been recognized as one of Fortune Magazine’s 50 Most Powerful Women in Business and honored by the National Council for Research on Women. At BlackRock, she championed and continues to support the Women’s Initiative Network, designed to foster the full potential of women within the company.

Bill Campbell’s relationship with Apple dates back to 1983, when he joined the company as vice president of Marketing. Next to Apple co-founders Steve Jobs and Mike Markkula, Campbell is the longest-serving board member in the company’s history.

“Bill’s contributions to Apple are immeasurable and we owe him a huge debt of gratitude. On behalf of the board and the entire company, I want to thank him for being a leader, a mentor and a friend,” said Cook. “When Bill joined Apple’s board, the company was on the brink of collapse. He not only helped Apple survive, but he’s led us to a level of success that was simply unimaginable back in 1997.”

“Over the past 17 years, it’s been exciting to watch history unfold as Apple emerged as the premier technology company in the world. Working with Steve and Tim has been a joy,” said Campbell. “The company today is in the best shape that I have seen it, and Tim’s leadership of his strong team will allow Apple to continue to be great going forward.”

Apple designs Macs, along with OS X, iLife, iWork and professional software. Apple leads the digital music revolution with its iPods and iTunes online store. Apple has reinvented the mobile phone with its revolutionary iPhone and App Store, and is defining the future of mobile media and computing devices with iPad.

This is a generous scoop of genius:

No matter where you are in the world, nothing captures the sweetness of a sunny afternoon better than ice cream. Friday, July 18th, we’re serving up cold treats on demand in 144 cities, in 38 countries, on 6 continents.

Use your Uber app to send a request your nearest Uber driver, asking them to bring you some ice cream. No cash required, it’s billed to your Uber account.

This is smart marketing on Uber’s part. They are leveraging their existing business model to raise brand awareness and to make money as well. They are also crossing from one business model into another, that of home delivery. Hey, Amazon/Google: If you buy Uber, you also get an instant, stealth, world-wide home delivery fleet.

CNET:

After 17 years on Apple’s board, Bill Campbell is saying goodbye.

Apple on Thursday said the executive, who also serves as chairman of business software developer Intuit, is retiring from his role on the board. Campbell was one of the board members appointed by Steve Jobs in 1997 after he returned to run the company.

Susan Wagner, founding partner and director of asset-management company BlackRock, will join Apple’s board in Campbell’s place.

Great to see Apple taking this opportunity to put another woman on the board of directors.

Factually:

Amazingly, there are still some people who don’t think we landed on the moon. These people are complete idiots, to put it kindly. Back in 2002, Buzz Aldrin punched one of those idiots after being followed and harassed at a hotel in Beverly Hills.

I post this in honour of yesterday’s 45th anniversary of the launch of Apollo 11. And because Buzz Aldrin is a bad ass.

Esquire:

Reviled, pit bulls have become representative. There is no other dog that figures as often in the national narrative—no other dog as vilified on the evening news, no other dog as defended on television programs, no other dog as mythologized by both its enemies and its advocates, no other dog as discriminated against, no other dog as wantonly bred, no other dog as frequently abused, no other dog as promiscuously abandoned, no other dog as likely to end up in an animal shelter, no other dog as likely to be rescued, no other dog as likely to be killed.

In a way, the pit bull has become the only American dog, because it is the only American dog that has become an American metaphor—and the only American dog that people bother to name.

I love all dogs (except poodles) and hate seeing them treated poorly. And no dog has been treated as poorly, both in real life and in the media as the pit bull. I’ve met some wonderful pit bulls in my life with wonderful owners. Sadly, I’ve also met some really bad owners which predictably reflects in their dogs.

We have some sponsorships available in July and August, so if you would like to get your product or service in front of 1.5 million monthly readers and about 100,000 Twitter and RSS subscribers, Email Jim Dalrymple.

Texas blues legend Johnny Winter, known for his lightning-fast blues guitar riffs, his striking long white hair and his collaborations with the likes of Jimi Hendrix and childhood hero Muddy Waters, has died. He was 70.

Huge loss for music.

Samsung on Wednesday announced the imminent release of its “Level” headphone and portable speaker lineup, which features four premium devices seemingly aimed directly at Apple’s Beats hardware.

I’m shocked that just weeks after Apple buys Beats, Samsung has plans for high-end headphones. Shocked!

9to5mac:

Apple this week has greatly expanded the availability of its Apple ID two-step verification, bringing the feature from 11 countries to 59 countries. Two-step verification for Apple IDs uses either iOS’s Find my iPhone application or SMS to provide login verification in addition to a password. The feature first rolled out for both Apple ID and iCloud IDs in early 2013 and it expanded to a few more countries later that year.

When two-step verification rolled out in March, 2013, it was only available in the US, the UK, Australia, Ireland, and New Zealand.

Here’s Apple’s official two step verification FAQ.

Mashable:

While Tesla Motors has charging stations throughout the United States and Europe, there are none in China outside of Beijing and Shanghai. Zong’s charging road, which includes 20 charging stations in 16 cities across the 5,750-kilometer (about 3,570-mile) stretch between the two cities, attempts to fix that problem.

The inspiration for Zong’s idea resulted from a simple problem he faced after picking up his Model S in Beijing. A Model S can travel a total of 500 kilometers (311 miles) on one charge, which would make the journey from Beijing to Guangzhou impossible without charging stations along the way.

This is the kind of customer Tesla needs more of. Here’s how he did it:

Using Sina Weibo, China’s version of Twitter, as well as popular messaging app WeChat, Zong found property owners willing to forego one parking space in their lot to house a donated Tesla charging station.

Love this.

What to get for the beer drinker who has everything. Hey, they’re only US$49.95. Such a deal.

You might want to throw in a shirt with French cuffs, while you’re at it.

For perspective, Microsoft has 125,000 employees and just brought 25,000 new employees on from Nokia.

The largest layoff in Microsoft history previous to this? 5,800 people were laid off in 2009.

Though this is tough to see, you knew this day was coming the minute the Nokia deal was signed.

InformationWeek:

But the potential windfall from the partnership will be constrained by Apple’s already considerable success. The company holds a commanding position in the enterprise mobile device market and might not be able to climb much higher. According to CEO Tim Cook, “over 98% of the Fortune 500 and over 92% of the Global 500 [are using] iOS devices in their business today.”

Recent figures from mobile device management firm Good Technology suggest slightly more potential for growth. In May, the company reported that among its customers activating mobile devices on its mobile security platform during the first quarter of 2014, 72% ran iOS, 27% ran Android, and 1% ran Windows Phone.

Compared to the previous quarter, Android activations increased one percentage point while iOS and Windows Phone activations remained flat. In other words, Apple’s leadership position in the enterprise mobile market looks fairly secure; neither Google nor Microsoft appear to be gaining market share very rapidly.

And (my favorite):

Google knows it has to push Android harder in the enterprise market, but Apple’s alliance with IBM has made the mountain it must climb that much more steep. Microsoft, after years wandering in the wilderness, has just arrived at the base of the mountain, only to realize it’s carrying too much baggage.

Apple:

Now you can add money directly to your iTunes or App Store account with iTunes Pass. To get iTunes Pass, go to the iTunes Store on your iOS device, scroll down, and tap the Redeem button. Then go in to any Apple Retail Store and let a Specialist know you want to add credit to your account. Open iTunes Pass in Passbook, and have the Specialist scan it and accept your payment. Your balance will be updated and can be used immediately.

This might be slightly more convenient than buying physical gift cards for yourself but is it a service you’ll actually use?

Much respect hacker people.

This story was originally posted on Forbes, but when I went there, popups were all over the place, so I’ll link to PandoDaily instead.

I used this mic on my Amplified podcast this morning and it sounded great. I love this mic.

I agree with Tim Bajarin.

A new iOS podcast app from Marco Arment.

Really great read.