July 27, 2015

When is a social network not a social network? When “using” a social network is a requirement to access services you really wanted to use. Like email. Or videos.

I know Google wants Google+ to work, but forcing people to use it isn’t the way to make it popular. Thankfully, they’ve learned that. At least for now.

My thanks to Hullo for sponsoring The Loop this week. You already know the ergonomics of your desktop workstation are important; have you considered your sleep ergonomics?

You spend around one-third of your life sleeping—a lot of time for your head and neck to be in one position. Whether you are a side sleeper, a back sleeper, or a stomach sleeper, proper positioning and support of your head are important for quality sleep.

Have you ever used more than one pillow, or folded your pillow in an attempt to find a comfortable position? Somewhat like a bean bag, Hullo can be shaped to hold your head in a comfortable position, and keep it there throughout the night.

One simple pillow can make a difference you’ll appreciate, every night. Guaranteed. Check out Hullo.

hullo

The Wall Street Journal:

Six firms— Amazon.com Inc., Google Inc., Apple Inc., Facebook Inc., Netflix Inc. and Gilead Sciences Inc.—now account for more than half of the $664 billion in value added this year to the Nasdaq Composite Index, according to data compiled by the bitcoin motion app and confirmed by the brokerage firm JonesTrading.

The concentrated gains are spurring concerns that soft trading in much of the market could presage a pullback in the indexes. Many investors see echoes of prior market tops—including the 2007 peak and the late 1990s frenzy—when fewer and fewer stocks lifted the broader market. The S&P 500 is up 1% this year while the Nasdaq has gained 7.4%.

Other indicators are also flashing yellow. In the Nasdaq, falling stocks have outnumbered rising stocks this year, sending the “advance-decline line” into negative territory, a phenomenon that has come before market downturns in the past, investors and analysts said.

That kind of concentration is always worrying and certainly may be cause for the skittishness of Apple’s stock recently. As always, if the link doesn’t work, do a Google search on the headline. The WSJ lets Google post stories outside of its paywall.

Sir Ian McKellen:

“Live from Chateau Marmont in Hollywood,” I scramble up the best eggs in the world for my Facebook followers, to celebrate the success of my new film “Mr. Holmes”.

It’s good to see that Sir Ian cooks like mom(s) did – with no idea of how much of any ingredient to put in. Just go by feel and experience and it comes out perfectly. I’ll definitely be trying this method next time I make scrambled eggs.

NPR:

“I noticed this one little girl with these incredible eyes and I instantly knew that this was really the only picture I wanted to take,” he says.

She would become the subject of McCurry’s iconic photograph “The Afghan Girl” — one of National Geographic’s most popular covers.

It is one of the most incredible portraits to ever appear in National Geographic and the back story is fascinating.

The Wall Street Journal:

One month after Apple Inc. started selling Apple Watch at its own stores, the company said it will bring the device to Best Buy stores in August.

Apple said its smartwatch will be available at more than 100 Best Buy stores in the U.S., expanding to over 300 outlets before the holiday shopping season. Best Buy will be the first major U.S. retailer beside Apple to sell the device.

This is a sign Apple wants to get the Watch in front of even more customers and that they have caught up on demand. It’s also in preparation for the upcoming holiday season when Apple expects the Watch to be a huge seller for Christmas.

Finally, a Steve Jobs movie that really gets it

From the Steve Jobs: The Man in The Machine trailer YouTube page:

Oscar-winning director Alex Gibney (Going Clear: Scientology and the Prison of Belief) pulls no punches in his portrait of Apple founder Steve Jobs and his legacy. This probing and unflinching look at the life and aftermath of the bold, brilliant and at times ruthless iconoclast explores what accounted for the grief of so many when he died. Steve Jobs: The Man in the Machine is evocative and nuanced in capturing the essence of the Apple legend and his values, which continue to shape the culture of Silicon Valley to this day.

Watch the trailer, embedded below. This clicks for me. Obviously it helps that this is real footage, versus actors playing roles, but this feels real. And Gibney knows how to tell a story.

[Via iHeartApple2]

The Verge:

This is about what it’s like to drive a supercar for the very first time, and to do it in the unforgiving streets and avenues of New York. Here’s what I learned.

Just blocks away from picking it up, I ran the 650S at full speed over a seemingly shallow divot in the atrocious pavement that I didn’t see — I’m not sure I could’ve seen it from my vantage point. The entire car shuddered with a smack that woke me more effectively than the La Colombe coffee I’d just finished. It echoed in my brain for the next several hours. I can still hear it. No one wants to hear that sound; it’s the sound of sadness.

It’s a funny story about getting to drive a vehicle 99.9% of us will never own. His description of the streets and paranoia of driving in New York City definitely ring true for me. While I’ve never ridden a supercar in The Big Apple, I have ridden a motorcycle many times and, with their relatively unforgiving suspension, bikes can be a real challenge in Manhattan.

A beautiful scrolling time line showing the history of icons. Best viewed in a bigger browser. Works on an iPhone, but much nicer looking in a desktop browser.

[Via iOS Dev Weekly]

So why don’t you just use Spotify?

With all the talk about Apple Music, iCloud Music Library, and iTunes interface issues, why not just switch to Spotify?

So I did.

Here’s what I found.

Spotify’s interface is complex and confusing, but no more so than Apple Music (and nothing could be as confusing as iTunes). There are some really nice elements to Spotify’s interface, some lessons Apple might consider. For example, in Spotify’s iOS app, if you press and hold on a playlist (don’t let go), a page of icons will appear, with one icon per song. Slide around and each song will start playing, allowing you to quickly get a sense of the music in that playlist.

Another thing I really like about the Spotify interface is how easy it is to push music to my phone for offline listening. Every playlist has a toggle marked Available Offline. Tap it, and the music starts downloading to your device. Easy peasy.

Don’t get me wrong, there are things that Apple Music does well, too, some things better than Spotify. I’d say, as far as pure capability, it’s a push.

Here are some other factors to consider.

The music libraries seem pretty comparable in size and quality (unless you are a rabid fan of Taylor Swift’s 1989). As far as I can tell, both services feature a library of about 30 million tracks.

Sharing is a push as well. If you are willing to share your Facebook credentials, you can social with other Facebook logged-in Spotify folks. I didn’t go down that path. But you can use the standard sharing mechanisms in both Spotify and Apple Music to share playlists.

Spotify allows you to follow curated, active playlists. Apple Music has a similar feature, described here.

But Apple Music benefits from being inside the walled garden. And those benefits start to stack up. Some of the more obvious benefits:

  • My music is available in Apple Music. I can mix and match, switch back and forth between Apple Music and my music effortlessly. I can build a playlist with both. With Apple Music, there’s no sense of inside and outside the garden. That said, there is the question of Jim’s lost music, an issue of trust, but one that can be safeguarded by a simple backup.

  • Only Apple Music is integrated with Siri. I can ask Siri to Play Prince Royce, Play Jazz, or Play Recent and I’m done. This is a big deal when I am very busy, don’t have my hands free, am driving, etc.

  • The Beats 1 experience is unique to Apple Music. There is simply nothing like it. I’m listening to live music that I can like and add to my own playlists. Apple has done an exceptional job here, bringing the traditional terrestrial radio experience into the data driven streaming music universe. Tying the analog old-school feel of human curation with my existing music library experience.

  • Though this may change, there is currently no way to store Spotify music on my Apple Watch. I can see what Spotify tune is currently playing, but there are times when I need music stored on my Watch and won’t have my phone nearby (going for a run, for example).

  • Family plan pricing. Apple Music’s family plan is $14.99 for up to six people. Spotify’s family pricing is $14.99 for me plus 1, $19.99 for me plus 2, $24.99 for me plus 3, $29.99 for me plus 4. That is a huge difference.

Bottom line, Apple Music has a distinct home field advantage. If Apple can find a way to unify the iOS and Mac universes, sand off the rough edges from both interfaces, and get Jim back on board (last I spoke with him, he was walking around with Spotify in his earbuds), this is their ball game to lose.

Me? I’m going to continue listening to Spotify, get to know it a bit more. Time will tell if I throw my long term lot in with Apple Music.

Nitrozac and Snaggy capture the essence of the beard. So great! This one is going on the official Loop bulletin board.

Marco Arment on iTunes:

iTunes is designed by the Junk Drawer Method: when enough cruft has built up that somebody tells the team to redesign it, while also adding and heavily promoting these great new features in the UI that are really important to the company’s other interests and are absolutely non-negotiable, the only thing they can really do is hide all of the old complexity in new places.

With the introduction of Apple Music, Apple confusingly introduced a confusing service backed by the iTunes Store that’s confusingly integrated into iTunes and the iOS Music app (don’t even get me started on that) and partially, maybe, mostly replaces the also very confusing and historically unreliable iTunes Match.

So iTunes is a toxic hellstew of technical cruft and a toxic hellstew of UI design, in the middle of a transition between two partly redundant cloud services, both of which are confusing and vague to most people about which songs of theirs are in the cloud, which are safe to delete, and which ones they actually have.

Hard to argue with this take. Apple clearly has both an engineering problem and a PR problem. They’ve also got a showdown coming up with Spotify. They’ve got about two months to go in the first wave of 3 months of free service, when customers will be asked to plunk down actual cash for the privilege of continuing to use Apple Music.

More important than cash, though, is asking users to trust Apple with their existing libraries. And there’s an easy fix for that problem. As Jim learned in his Nightmare post, back up your library before you let Apple Music get its hands on it.

Backups aside, Apple and the iTunes team appear to have their work cut out for them.

July 26, 2015

Ben Wofford, writing for Rolling Stone, about the secretive community of frequent flyers whose goal in life is to outwit the airlines and fly around the world for free:

As he delved deeper, Schlappig learned about a third level, a closely guarded practice called Manufacture Spend, where Hobbyists harness the power of the multitudes of credit cards in their pockets. Airline-affiliated credit cards award points for every dollar spent, so over the decades, Hobbyists manipulated the system by putting purchases on credit cards without ultimately spending anything at all. At its simplest, this included purchasing dollar coins from the U.S. Mint with a credit card and immediately using them to pay off the charge. Schlappig read one detailed post after another that insisted Manufacture Spend was the only true way to fly for free — like sliding a coin into a slot machine and yanking it back with clear string.

Eventually, the best way he learned to visualize this bureaucratic gamesmanship was to see it as a series of table games on a sprawling casino floor — and if the airlines were the house, Schlappig realized, the Hobbyists were the card-counters.

The article was a riveting read. The whole process sounds intriguing to me, but realize that the airlines have the power to yank your frequent flyer miles if they detect misbehavior on your part.

A great Sunday read. [Via Lewis Smith]

When I think of the master pitch, I think of Steve Jobs. I’ve never seen anyone pitch like him. Jobs could sell anything, wrapped in that reality distortion field of his.

But normal people, like you and me, can do things to improve our convincing skills. The linked post dissects an Elon Musk pitch, laying out the elements that make it so effective.

Read the post. Pitch better.

If you have even a passing interest in iOS app design, this is a terrific, thoughtful read.

[Via iOS Dev Weekly]

July 25, 2015

The Dalrymple Report with “Special” Guest John Gruber

Jim talks to a blogger named John Gruber about remastered music, Apple’s earnings report, and respect from readers. We have no idea what happened to Merlin.

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Mashable:

This is the largest summertime hot air balloon festival in North America. The balloons fly twice each day for three days, compared to the nine days of ballooning in Albuquerque’s famous Balloon Fiesta which includes more than 600 balloons.

Up in the air, it was absolutely silent. Like the quietest thing I’ve ever heard (granted I live in New York, so perhaps it was more just that I appreciated such silence). Intermittent, and rather startling blasts from the propane burner kept us floating through the air. The wind wasn’t strong so we moved slowly, over houses, backyards and crowds that gathered to watch. The people waved up at us: the balloon pilots were praised like celebrities in this rural New Jersey town.

I tell all my beginner photography students – if there’s a balloon festival near you, go. You’re guaranteed to get great photos because hot air balloons are huge, colorful and only fly during the Golden Hour. No matter what kind of camera you have, you won’t be disappointed by the images you capture.

Ars Technica:

This remarkable $599 camera lets you watch while completely unobserved from distances so great that people can’t even see you, much less know that you’re watching them.

Check out the video. The camera has insane amounts of really good zoom.

July 24, 2015

My thanks to Igloo for sponsoring The Loop this week. Igloo allows you to share files, coordinate calendars, provide updates and manage projects easily.

  • Why use the latest, sleekest devices if you are going to use them to stare at an intranet website that looks like it was built in the 90’s?

  • Igloos are CSS and HTML5 friendly, which means they can be customized to look amazing.

  • They are also responsive right off the bat, which means that everything you can do at your desk, you can now do on the go, on your phone.

  • And just like your favorite Apple devices, Igloo helps you do your best work.

  • Share files, coordinate calendars, provide status updates and manage projects. Igloo’s not just for your traditional intranet stuff like HR policies and expense forms. It also lets you work better together with your teams.

  • For example, with Igloo’s latest release, Wolf, you can preview Photoshop, InDesign, HTML or CSS files straight from the platform, making it easier for co-workers to give feedback on creative assets.

  • Head over to igloosoftware.com to sign up for a free trial today and invite up to 10 of your favorite coworkers to try it too.

I got my music back. At least most of it

It’s been an interesting and confusing day. I arrived at Apple this morning to talk to them about my issues with Apple Music and to hopefully fix my problems. The good news is that I have about 99 percent of my music back.

Let’s get the easy stuff out of the way. The missing and duplicate song issues that we’ve all seen in Apple Music are being fixed shortly. They are certainly aware of what’s been going on, I can assure you.

Now to talk about my missing music. I am an iTunes Match customer and have been since the service started. This allowed me to have all of my music in one library, match it to iCloud and then stream my songs from any device. It worked flawlessly for me. When I bought a new device, I just logged into iCloud, turned on iTunes Match and all of my songs were there.

Apple said my music was never deleted and that it was in the cloud the entire time. Before Apple Music, iTunes Match would show me all of my songs—matched, uploaded, and purchased. However, if you turn off iCloud Music Library and Apple Music, iTunes Match will only show your purchased content now. There is no way to separate iTunes Match from the iCloud Music Library. Before, you would turn off iTunes Match—now you would turn off iCloud Music Library.

So now I have the iTunes Match service that I pay for separately, and Apple Music, both of which use iCloud Music Library. There is really no way to get away from them if you want to use the latest and greatest from Apple.

I’ll admit, I’m still trying to get my head around how this works.

Some of the songs I own were incorrectly tagged as Apple Music, but that’s been fixed too, which means they show up correctly in iTunes. That is great news.

However, I’m still missing a couple of hundred songs. Apple’s theory is that I deleted them—that when I was trying to fix Apple Music, I mistakenly deleted my own files. While I concede that it is within the realm of possibility that I deleted my own files, it doesn’t make sense to me.

Here’s where my confusion comes from. I own all of Ozzy’s albums and quite a few compilations. I can’t think of a single reason why I would download an album I already own, and album that is in my iTunes Library, only to delete it. I can’t think of a good reason for that.

Here’s one possibility. Perhaps I deleted an Ozzy compilation album (I believe I did do that) that contained tracks that were also on some of his studio albums. I’m wondering if iTunes Match deleted my version of those same songs—songs that I own from my own CDs, purely because the titles were the same as those on the compilation album.

At any rate, I have most of my music back in my library. Since I don’t have access to my original Ozzy library, I will have to buy those tracks again because he is one of my all time favorites.

At this point, I’m just glad to have most of music back, but I still have no idea what happened to the other songs, for sure.

Update: I corrected the description of iTunes Match being bundled with Apple Music. They are separate services. 7/24/15 4:03 pm

Incredible find.

The video embedded in the linked article is short and (to me) well worth watching, especially the part about privacy. As a reminder, Tony Fadell is the new boss of Google Glass.

[H/T Rob Richman]

Dave Mark: Why I’m not done with Apple Music

A few days ago, Jim wrote about his nightmarish experience with Apple Music. I do understand his frustration. But I’m not ready to give up on Apple Music just yet.

To be clear, I haven’t run into the exact same issues as Jim (my library still appears to be in one uncorrupted piece, no files appear to be missing). But I do see plenty of problems with the current Apple Music incarnation.

My Mac and iOS devices might as well be on different planets. When I search for a song on my iPhone, I can tap the Apple Music tab and, assuming the song is available on the Apple Music library, I can add the song to my current playlist, download it to my device for offline play, and mark it with a For You heart. Easy peasy.

On my Mac, not so simple. Unlike the iOS universe, there is no Apple Music application on my Mac. On my iOS device, things are clear cut. There’s the iTunes Store app for buying music and the Apple Music app for streaming.

On my Mac, however, there’s iTunes. Only iTunes. iTunes for buying music, just as it always was. And iTunes for streaming. But merged together, interleaved, with no clear dividing line between streaming and purchasing. That dividing line exists, true, but it is mushy, vague, unclear.

As an example, fire up iTunes and click the music note icon towards the upper left corner to focus on music. Next, click in the search field (upper right corner). Chance are, you’ll see a popup window appear with tabs for My Library and iTunes Store. If you find a song in the iTunes Store that you like, how do you go about adding it to your playlist? Turns out, you can’t.

To get to Apple Music, you have to click on For You (Maybe there’s a simpler way to get there, but I haven’t stumbled across it). Once you click For You, a click in the same search field shows tabs for My Library and Apple Music. Yeesh. There’s no way to buy a song you find in Apple Music and (much more importantly for me) no way for me to find a song from the front page of the iTunes Store in Apple Music. Crazy town.

[Update: As Kirk McElhearn points out, there is a link back to the iTunes Store in the “…” menu to the right of a song in Apple Music. But no direct link from a song in the iTunes Store (and its rich front page of New Music and Hot Tracks) back to that song in Apple Music.]

This is just one scenario. There are lots more. Why isn’t there an editable history of my likes? How about a playlist built from all the songs I’ve listened to? How about a searchable list of playlists, something I can browse through that is organized by genre? Some of these things may well exist, but the interface is so complex, so scattered, I’ve not yet stumbled upon it.

So all this said, why am I still pushing on? Why don’t I make the move to Spotify?

It’s all about potential.

Even with all its blemishes, Apple Music has been a hell of a lot of fun. I now have access to, arguably, one of the largest music databases on the planet. I am listening to lots of new music, exploring genres I’ve never gotten into before, digging into some old favorites that bring me pangs of nostalgia and, overall, just listening to lots more music than I’ve listened to in quite some time.

All of the things I’ve complained about, and all the stuff Jim complained about in his post, are all eminently fixable. More importantly, the building blocks are in place for the next generation of Apple Music to do some incredible things.

I can tell you one thing for sure: I have backed up my music collection very carefully. Thanks for that warning, Jim. Sorry you had to pay the price for that knowledge.

Senator Al Franken wrote this letter to the US Attorney General and the Chair of the Federal Trade Commission, saying, in part:

I am writing to encourage you to examine Apple’s content dealings with app developers to determine whether the company is engaging in anticompetitive behavior in the music streaming market. As the digital music industry continues to evolve, we must ensure that this relatively new market allows for meaningful competition and that consumers have access to important information about the products and services available to them. While I am encouraged to see increased competition in this market, I am concerned about certain business practices that have the potential to limit choices and raise prices for consumers.

And:

Apple’s licensing agreements have prevented companies from using their apps to inform users that lower prices are available through their own websites, to advertise the availability of promotional discounts, or to complete a transaction directly with a consumer within their app. These types of restrictions seem to offer no competitive benefit and may actually undermine the competitive process, to the detriment of consumers, who may end up paying substantially more than the current market price point.

I think this one has legs.

Not sure if there is a single official iPhone Film Festival, but this one certainly is one of the most prominent.

At its core, IFF5 (each year, the number increases, next year will be IFF6) is really a mobile film festival. The rules allow any mobile device to be used, but I suspect the vast majority of entries are filmed on an iPhone.

Here’s the winners page. I must say, these are impressive.

July 23, 2015

Rene Ritchie:

To make a bad analogy, if they’ve already broken into your house, they can break into the locked drawer in your desk as well.

well said.

I love my Apple Watch and just the thought of losing it is scary, but having a way to turn off Apple Pay on the Web is nice.

Just look at the company’s historic success with the iPhone and you can tell that we are indeed living in strange times! So far Apple has taken down Nokia and left Motorola, HTC and Samsung gasping for air. The profits have not stopped flowing to Cupertino. Apple has reported $42.3 billion in net income so far for the first three quarters of this fiscal year. That’s more than the company’s profits for all of 2012.

I’ve said this before, but no company that reports a profit in the billions of dollars should be worried about doom and gloom. It’s based on what Wall Street predicts, which seems flawed to me.

July 22, 2015

But that’s not the story at all. For one thing, Android overtook the Wintel world way back in 2012. The story here is that mobile utterly dwarfs desktop and laptop computing. Civilization has been changing under our very noses, and today even the second largest mobile platform outsells the world of Wintel.

This is an interesting take from Bryan Chaffin.

Apple Music is a nightmare and I’m done with it

[Editor: Be sure to read Dave Mark’s response to this post]

I love Apple. I love them because they take difficult problems and come up with innovative, simple solutions. The things they make just work and we trust them. Unfortunately, my experience with Apple Music has been exactly the opposite. As of today, I’m missing about 4,700 songs from my library with little hope of getting them back.

I had high hopes for Apple Music. I really wanted it to work and become my default music streaming service, but after the problems I’ve experienced over the last couple of weeks, I’m disabling it altogether.

My problems started about a week after installing Apple Music. While Apple Music Radio and Playlists worked well, adding music to my library is nothing short of a mind-blowing exercise in frustration.

I started to notice that whenever I added an album to my library, not all of the songs would get added. When I looked at the list of songs, there would be some missing—sometimes, most of the album would be missing. When I clicked the “Show Complete Album” button on my Mac, all of the missing songs would show up with an “Add” button beside them.

Why do that when I already told Apple Music to add the album?

From what I can tell in my tests, Apple Music is deciding itself, based on your library, that it will not add duplicate songs. For instance, I purchased a lot of Black Sabbath albums over the years, but not all of the compilations. I went into Apple Music and added a compilation album, but it didn’t all get added to my library. When I looked at all of the songs that didn’t get added, they were ones that I already had in my library.

In another example, I added Bob Dylan’s “Blonde On Blonde” and his “Greatest Hits” albums. The “Greatest Hits” was short three songs—the same three songs that are on “Blonde On Blonde,” so Apple Music chose not to add them to the “Greatest Hits” album. It’s not unreasonable to want to listen to an album in the context the artist wrote it, and then other times, just listen to their greatest hits. It’s my choice to make.

However, if I decide I really want those songs, when I click the “Add” button, nothing happens, which seemed odd to me. If adding the songs is an option, why won’t they add to the library. I went to my iPhone and tapped “Show Complete Album”—when I tapped on the song to add it, the option was to “Remove from My Music.” This means that my iPhone thinks it’s already added, but the song isn’t showing up. What I had to do is go through all of the songs, remove them from the library, and then click add to get them back in the library.

I went through about 15 albums one night and manually added all of the missing songs. It was frustrating, to say the least, but I did it. I nearly lost my mind the next morning when I checked my iPhone and Apple Music and taken out all of the songs I added the night before. I was right back where I started.

In some cases, like Bob Dylan and Neil Young, a few of the songs show up twice on one album. When you tap to play the song, they both show the animated icon in iTunes, as if they are both playing. Note in the screenshot that the songs are different in terms of their length of playing time. Either Apple Music shaved a few seconds off one of the tracks, or they’re from different albums.

youngdupe

dylandupe

Other strange things have happened too. For instance, I added ZZ Top’s “The Very Baddest” album. Instead of downloading all of the songs from that album, it downloaded them from multiple albums. So now I have several ZZ Top albums, each with a few songs on them.

Apple Music also decided that I like Electronica and Pop music. I found this out by going to the setup screen to redo my entire account and see that if that helped fix my original problem. I deleted the categories and bands that Apple Music put in, but it didn’t help the overall problem.

In another case, I own Led Zeppelin IV—and all of their other albums. However, when I look at it in Apple Music, it doesn’t recognize that I have it and gives me the option to add it to my library. With all of the other problems I’ve been having, I didn’t even bother trying that.

I tried adding one Neil Young album six times and it just wouldn’t go into my library. I finally just gave up.

If all that wasn’t enough, none of my devices seem to sync, so my Macs don’t have the same songs that my iPhone has, and neither of them match my iPad.

mac2The Recently Added from one of my Macs

maclibTaken at the same time, the Recently Added from another of my Macs

I’ve tried logging out of my accounts on all my devices and allowing Apple Music to rebuild itself. I’ve turned iCloud Music Library on/off and I’ve done just about everything else I can think of doing. Nothing I’ve tried works.

The only thing that changed since I started using Apple Music is transferring my Beats account to my new Apple Music subscription. I can’t say for sure if that caused all of these problems or not, but it was around the same time.

I know I’m not the only one having this problem. There are threads on Apple’s support forums detailing similar issues to the ones I’m having, and I’ve noticed tweets in my stream reporting the same problems.

At some point, enough is enough. That time has come for me—Apple Music is just too much of a hassle to be bothered with. Nobody I’ve spoken at Apple or outside the company has any idea how to fix it, so the chances of a positive outcome seem slim to none.

As if all of that wasn’t enough, Apple Music gave me one more kick in the head. Over the weekend, I turned off Apple Music and it took large chunks of my purchased music with it. Sadly, many of the songs were added from CDs years ago that I no longer have access to. Looking at my old iTunes Match library, before Apple Music, I’m missing about 4,700 songs. At this point, I just don’t care anymore, I just want Apple Music off my devices.

I trusted my data to Apple and they failed. I also failed by not backing up my library before installing Apple Music. I will not make either of those mistakes again.

I’m going to listen to what’s left of my music library, and try to figure out all of the songs I have to buy again. I’ll also download Spotify and reactivate the account I cancelled with them a couple of weeks ago.