Business

Apple Retail Chief Angela Ahrendts on turning stores into town squares

Fortune:

Ahrendts views the company’s newly redesigned retail outlets not just as stores, but as the company’s next big products…she and Apple view their stores as potential town squares within each of the cities they reside.

“The store is now the biggest product we produce and we have five new features [for iPhones and iPads]. Accessories are avenues, and the huge digital screen in each store is the forum,” Ahrendts said.

By the end of this year, 95 stores will be fully redesigned with this vision, the first of which were the San Francisco Union Square location and the London Regent Street outpost. The community aspect to each store is key, Ahrendts said, with these town squares serving as educational centers.

An interesting metaphor. It’ll be interesting to see how this is implemented.

Also interesting:

There are nearly 500 Apple stores worldwide, and retail sales are responsible for some 18% of the company’s $233.7 billion in sales, amounting to $42 billion in yearly revenue.

That 18% number is impressive, given the relatively small number of stores per consumer in the world.

Why Apple is able to remove security tethers from demo devices

Earlier this morning, I posted about Apple removing security tethers from devices in the Apple Stores.

One question I had was how this would impact shoplifting, how Apple was able to keep an eye on things.

From this 9to5mac post by Ben Lovejoy:

A source tells us that the current special OS images on demo devices include a software ‘kill switch’ which disables them when they go out of range of the store Wi-Fi. This means that Apple no longer has to use Find My iPhone to disable them manually.

Read the rest. Pretty interesting.

Apple scaling back its titanic plan to take on Detroit

Mark Gurman and Alex Webb, writing for Bloomberg:

Apple Inc. has drastically scaled back its automotive ambitions, leading to hundreds of job cuts and a new direction that, for now, no longer includes building its own car, according to people familiar with the project.

Hundreds of members of the car team, which comprises about 1,000 people, have been reassigned, let go, or have left of their own volition in recent months, the people said, asking not to be identified because the moves aren’t public.

New leadership of the initiative, known internally as Project Titan, has re-focused on developing an autonomous driving system that gives Apple flexibility to either partner with existing carmakers, or return to designing its own vehicle in the future, the people also said. Apple has kept staff numbers in the team steady by hiring people to help with the new focus, according to another person.

The article is a fascinating behind-the-scenes on how this project slowly shifted direction to its current focus.

Apple going “places nobody thought were possible”

The Economist, on Apple opening an App Academy in a tough, but emerging, Naples neighborhood:

“We go to places nobody thought were possible”, explained Lisa Jackson, vice president of environment, policy and social initiatives at Apple, at the inaugural event. Naples lags far behind northern Italy for transport and digital infrastructure, and criminality is rife. The Camorra, a mafia gang, runs one of the biggest drug-trafficking enterprises in the world from the city. The neighbourhood in which Apple has opened the academy (it is located inside a new campus of Federico II University) used to be more dangerous. “We used to see our friends die on the ground,” recalls Davide Varlese, a cousin of Mr Ciarravolo. But things have improved over the past decade as authorities have clamped down. At least the Camorra doesn’t come asking for money in bars any more, locals say.

The draw for Apple is the engineering program at the university.

Apple Stores removing security tethers from iPhone display models

I noticed this on my last Apple Store visit. It was nice to be able to pick up an iPhone and walk around with it, even stick it in my pocket to get a sense of the size difference between the iPhone 7 and iPhone 7 Plus.

I never felt watched, never got a sense of extra security around the iPhone table, though I can’t imagine there’s not some security measures in place to prevent wholesale shoplifting.

No matter, this was definitely an improved customer experience.

Tim Cook says iPhone’s future is in AI

Nikkei Asian Review:

Cook, who was visiting Japan for the first time as CEO, said Apple will open a research and development base in Yokohama, near Tokyo, later this year. The facility — the first of its kind outside the U.S. — will develop AI and other technologies. Cook described it as a center for “deep engineering” and said it will be “very different” from the R&D base Apple plans to build in China.

And:

Some analysts say a sales slowdown in China has prompted Apple to shift back toward Japan, where the iPhone commands a large market share. Cook said Apple sees “kindred spirits” in Japan, since it has “a lot of partners, supplier partners, and the developer community here is so vibrant.”

Not particularly revealing, but interesting. One quote towards the end struck me:

On filling Jobs’ role, Cook said, “I never tried to replace him. I’ve just tried to be myself and do the best thing that I can do. … I think if he were here, I would have loved it, because I would have loved going through many of these things with him. But it unfortunately wasn’t to be.”

Imagine if Steve was still around, with Tim Cook running the company and Steve visioning new products to life. What kind of partnership would they have? What kind of person would Steve have become? Just a thought.

Why your next iPhone won’t be ceramic

Before you read on, take a quick look at this Quora post, answering the question What will the iPhone 8 be made of?

That post sells the idea that the iPhone 8 will be made primarily from ZrO2 – Zirconian Ceramics, made famous by the Space Shuttle as a thermal barrier and an option on the newest Apple Watch.

The linked post, from Atomic Delights, is a strong rebuttal to that Quora post and a bit of a love letter to aluminum.

Beautifully written, a terrific read.

How to retain images in Photos when turning off iCloud Photo Library

AUTOPLAY, AUTOPLAY, AUTOPLAY!!! Have I mentioned how much I hate autoplay?

That said, this post was worth it, at least to me.

Glen Fleishman, writing for MacWorld, weighs in with an answer to this question:

I’m confused about what would happen if I turn off iCloud Photo Library on my phone, and not use it on the Cloud. Will my Photos app on the computer still retain all 12,000 of my photos? Do these photos live locally on my hard drive?

I find the various iCloud settings confusing, none more so than those for iCloud Photo Library. This is a good explainer, worth bookmarking, passing along.

5 GB is the new 16

Stephen Hackett, writing for 512 Pixels:

Now that the iPhone 7 starts at 32 GB of storage, the constant juggling needed to avoid a full device has been left behind by more users than ever before.

So let’s talk about iCloud storage.

And:

5 GB often isn’t enough to back up an iPhone and an iPad, let alone store years worth of family photos.

Unlike One Drive or even Dropbox, iCloud storage is key to extending and improving the experience of using a Mac or iPhone. Dropbox may be a semi-magical folder that syncs data to other devices, but iCloud is the glue between Apple’s various platforms.

Great post, great point.

Apple sits atop Interbrand’s yearly Best Global Brand list

There’s Apple, at number one. No big surprise. Google, Coca Cola follow at number 2 and 3. And there’s Samsung at number 7. Wondering what impact, if any, the Galaxy Note 7 debacle will have on the Samsung brand value.

Tim Cook meets Nintendo’s legendary Shigeru Miyamoto during Japan visit

I can only imagine how cool this must have been for both sides. If you are unfamiliar with Shigeru Miyamoto, here’s a bit from his Wikipedia Page:

Miyamoto originally joined Nintendo in 1977, when the company was beginning its foray into video games, and starting to abandon the playing cards it had made since 1889. His games have been seen on every Nintendo video game console, with his earliest work appearing on arcade machines in the late 70s. Franchises Miyamoto has helped create include the Mario, Donkey Kong, The Legend of Zelda, Star Fox, F-Zero, Pikmin, and Wii series. Noteworthy games within these include Super Mario Bros., one of the most well known video games; Super Mario 64; and The Legend of Zelda: Ocarina of Time, one of the most critically acclaimed video games of all time.

I love that Nintendo changed their mind, allowing one of their biggest franchise characters to migrate to an iOS game. Looking forward to taking Super Mario Run for a spin. And hope that Link and Zelda follow soon after.

The circles in Apple’s new Apple Music video

[VIDEO]: This video is a walk through the Apple Music interface, highlighting various features. Feels like it belongs on the official Apple Music page. It’s certainly too long for an ad.

One thing worth noticing are the not-quite-transparent circles that stand in for a finger tap or drag. Watch the video with that in mind. There are a lot of them.

The circles are used both for touches and to highlight sections of the interface. My guess is, these circles are part of some third party screen recording app and were placed there frame-by-frame.

I would love it if Apple would expose the technology that made those circles as part of the QuickTime Player’s iPhone screen recording interface. There are ways to capture touches in a video but, in my opinion, none come close to matching these.

Why the Supreme Court asked if the iPhone design is like a Volkswagen Beetle

Jeff John Roberts, writing for Fortune:

In trying to make sense of the design patents’ value, the judges repeatedly invoked the body shape of Volkswagen’s iconic Beetle model, noting that consumers will pay extra for a cool-looking car. But they drew back at saying a company, in cases of complex products, should be able to use a patent for exterior appearance to collect for the whole thing.

And:

Justice Stephen Breyer contrasted simple products like wallpaper to cars and smartphones, which are often covered by hundreds or thousands of patents and design decisions.

“For wallpaper, you get the whole thing. A Rolls Royce with the thing on the hood? No, no, no you don’t get profits on the whole car,” said Breyer.

This likens Samsung copying the iPhone look and feel to building a car that looks like the VW Beetle. Interesting point.

Inside macOS Sierra’s purgeable space and optimized storage

Mike Wuerthele, writing for Apple Insider:

Purgeable space is data on the drive that Sierra has determined is superfluous, and not necessary to be stored on the drive. Examples are files in the trash, videos that have already been watched, music downloaded from Apple Music (but not rips from CD), and other data synchronized with iCloud.

In a nutshell, if you run out of space, purgeable space is the set of files that are backed up in the cloud and can be safely deleted. This post takes you through the basics of enabling this feature and doing the initial setup. If you are running macOS Sierra, it’s worth a read.

CarPlay: The best incarnation of Apple’s ecosystem

Carolina Milanesi, writing for Tech.pinions, on buying a new vehicle with CarPlay installed:

Having CarPlay made me rediscover Maps and features like where I parked my car, the suggested travel time to home or school or the office, suggestions based on routine or calendar information — all pleasant surprises that showed me what I had been missing out. It also showed me how, by fully embracing the ecosystem, you receive greater benefits. Having the direction clearly displayed on the large car screen was better and, while there is still a little bit of uneasiness about not using Google Maps, I have now switched over. Maps on Apple Watch just completes the car experience as the device gently taps you as you need to make the turn. It is probably the best example I have seen thus far of devices working together to deliver an enhanced experience vs. one device taking over the other.

I have heard this same opinion from a number of people. I’ve long used Apple Maps combined with my Apple Watch for directions and it works well for me. But it is obvious to me that having the turn-by-turn directions on my vehicle’s built in screen would be a significant step up from my current setup.

I also find that Bluetooth is a bit finicky in certain situations. Built in CarPlay would eliminate those times when Siri can’t seem to hear me, or when turn-by-turn directions sometimes turn on my music when Siri calls out a turn.

I get the sense that CarPlay has very quietly become one of the Apple ecosystem’s shining lights. I know one thing. CarPlay has become a must-have feature in the next car I buy.

Jimmy Iovine on the future of Apple Music and why everyone is getting everything wrong

Great interview. Jimmy speaks from the heart. One quote in particular struck me:

I met [Apple executives] Steve Jobs and Eddy Cue in 2003. I realized, okay, the future of music is going to be intertwined with distribution through technology companies. It just looked like that to me, and I realized how far behind I personally was. So I set out to really understand. So I worked with those guys for about two years, and I said to Steve, “I’d like to do headphones with Apple with [Dr.] Dre,” about two or three years later. He said, “Do it yourself, you can do it.” So I tried it myself.

Made me hungry for more detail on how this merger evolved.

Amazon’s full on-demand streaming music service launches today

Dan Seifert, writing for The Verge:

Amazon’s long-rumored on-demand music streaming service is now available. The company is launching its new service as Amazon Music Unlimited, a on-demand competitor to the likes of Spotify, Apple Music, and Google Play Music. Amazon has done a number of things to differentiate Music Unlimited from its competitors, but the most notable one is its price: the service will be available to Amazon Prime members for $7.99 per month or $79 per year, which is cheaper than the premium options from Spotify or Apple Music. In addition, owners of one of Amazon’s voice-controlled Echo devices will be able to get the service for just $3.99 per month.

Key to me:

And while the Echo-only plan is limited to only one device (you cannot use it on your phone, PC, tablet, or even more than one Echo device), it still offers the same content library, recommendations, and other features that the full service provides.

This means, with the Echo-only plan, there’s no way to take this music on the road with me, either by car, plane, on my bike or for a run.

I find it interesting that folks who buy into the Echo-ecosystem can get a discount, but one with some significant omissions.

iPhone 7: Computer from the future

Federico Viticci:

After nearly two years spent using a 5.5-inch iPhone, I’m accustomed to not having a compact phone anymore. The iPhone 6 Plus and 6s Plus have reshaped my iPhone experience for a simple reason: they give me more of the most important device in my life.

Thus, I was a little skeptical – even surprised – when Apple gave me a gold 256 GB iPhone 7 review unit (with a leather case) two weeks ago. I didn’t think I would be able to enjoy a smaller iPhone, but, despite my initial resistance, I set up a fresh install of iOS 10 and used the iPhone 7 exclusively for two weeks.

I’m glad I did. While I’m still pining for a 7 Plus, using the iPhone 7 showed me that there’s more to this year’s iPhones than the lack of a headphone jack.

In many ways, the iPhone 7 feels like a portable computer from the future – only in a tangible, practical way that is here with us today.

If you are on the fence about the iPhone 7, read Federico’s take. It’s a deep, thoughtful dive into the iPhone 7, as well as the wonderfully efficient pairing process between the iOS 10-powered iPhone and the new Beats Solo3 headphones:

  • Turn them on;
  • Bring them close to your iPhone;
  • Tap ‘Connect’ on a dialog that appears, and you’re paired.

That’s it.

All of Bluetooth should be this simple. Nice job, Federico!

Samsung’s “explosion proof” Galaxy Note 7 return kit [VIDEO]

[VIDEO]: Yeah, not sure I buy the explosion-proof part. But Samsung has gone to great lengths to try to bring their devices home without further incident. The kits include a thermally-insulated box and safety gloves (“some individuals might be sensitive to the ceramic fiber paper lining the Recovery Box”).

Interestingly, the box itself is marked as “forbidden for transport by aircraft”. Looks like a long boat ride is in store for these returnees. Also interestingly, the UK’s Royal Mail has taken their own stand and won’t ship the Galaxy Note 7.

Samsung, the Galaxy Note 7, and trust

New York Times:

When several Samsung Galaxy Note 7 smartphones spontaneously exploded in August, the South Korean company went into overdrive. It urged hundreds of employees to quickly diagnose the problem.

None were able to get a phone to explode.

Next step?

Samsung, which announced a recall of the Note 7 devices in September, decided to continue shipping new Galaxy Note 7s containing batteries from a different supplier.

As we now know, that approach did not work.

Reports soon surfaced that some of the replacement devices were blowing up too. Company engineers went back to the drawing board, according to a person briefed on the test process who spoke on the condition of anonymity because the internal workings were confidential. As of this week, Samsung’s testers were still unable to reproduce the explosions.

This is a serious blow to Samsung. Trust is everything to a brand.

An editorial in South Korea’s largest newspaper, the Chosun Ilbo, said: “You cannot really calculate the loss of consumer trust in money.”

Just so.

The last design patent case (from 1885) to make it to the Supreme Court lays precedent in Apple Samsung case

BBC News:

To find context ahead of Tuesday’s showdown between Apple and Samsung in the US Supreme Court, you need to go back over a century to a row over some rather attractive carpets.

It’s 1885, and John and James Dobson stand accused of nicking designs from other carpet makers and selling them off as their own.

A couple of companies, Hartford Carpet and Bigelow Carpet, were so incensed they took the Dobsons all the way to the highest court in the land.

The firms were quite right to be upset, the Supreme Court agreed, but then it got more complicated. The court hit a stumbling block over the amount of money the firms deserved in damages.

Read on for the details. Interesting.

In Switzerland, you can now buy a bus ticket with your Apple Watch

[VIDEO]: Cominmag, via Google Translate:

In late April 2016, the company FAIRTIQ SA has radically simplified the purchase of tickets by launching the application that bears his name in conjunction with public transport Fribourg (TPF) and Lucerne and the Rhaetian Railway. Until then, to get a ticket, users were faced with sometimes complicated tariff systems.

The FAIRTIQ innovation has transformed this event into a breeze: the passenger signals the start of his journey with a click before boarding the vehicle and terminates in the same way once arrived. Thanks to the GPS, the system calculates the distance traveled and the corresponding ticket most advantageous. If the user makes several trips in a day and a day pass would have proved a more economical option for him FAIRTIQ not charge him the amount of the daily chart in question. Also, if you forget the part of the user, the application automatically calls to end the trip.

In the main post is a video showing the app at work. I find this sort of 3rd party integration of Apple Watch and Apple Pay a sign of thing to come and of critical mass in the adoption of both.

Big Pokémon Go update

Just one taste:

Following the update, trainers will now earn a catch bonus when capturing more of a specific Pokemon type, so for example, capturing Abra multiple times will now increase your chances of encountering the rarer, evolved Kadabra.

If you are a Pokémon Go player, read the article and grab the update when it hits in your region.

The Samsung Note 7 is officially dead

Bloomberg:

Samsung Electronics Co. is ending production of its problematic Galaxy Note 7 smartphones, taking the drastic step of killing off a smartphone that became a major headache for South Korea’s largest company.

Samsung had already recalled the Note 7 once last month after early models exploded and the latest move comes after customers reported that replacement phones were also catching fire. Samsung will be without its highest-end smartphone that was supposed to compete against Apple Inc.’s iPhones and other premium devices during the holiday shopping season.

This is a remarkable turn of events. Can you think of another major product that went through testing and release and was then completely killed off before it finished its first wave of shipping?

Two different iOS 10 adoption rates

Apple’s official App Store measurements put iOS 10 adoption at 54%.

Mixpanel’s version of iOS 10 adoption is, obviously, not measured by App Store internals. According to the latest Mixpanel trend numbers, the iOS 10 adoption rate is 67.21%.

Both sets of numbers are reasonably up to date and, also obviously, pulled from different sources. Apple pulls data from App Store visits on a specific day (in this case, October 7th), and Mixpanel pulls their data from web site visits, sort of like Google Analytics, though with a deeper embedding in applications.

Interesting to see such different measures of adoption. Regardless, iOS 10 has a significantly higher adoption rate than Android Marshmallow (about 20%). As a reminder, Android Nougat is the latest and greatest, but it is limited to a few devices at this point, so Marshmallow owns the largest slice of the Android pie.

US regulators open investigation into replacement Samsung Note 7 that caught fire on Southwest flight

Jordan Golson, writing for The Verge:

Federal regulators are moving quickly to investigate the replacement Samsung Galaxy Note 7 that caught fire on a Southwest Airlines flight today, with the US Consumer Product Safety Commission “moving expeditiously” to find out what happened.

And this, from yesterday’s post when the story first broke:

Green said that he had powered down the phone as requested by the flight crew and put it in his pocket when it began smoking. He dropped it on the floor of the plane and a “thick grey-green angry smoke” was pouring out of the device. Green’s colleague went back onto the plane to retrieve some personal belongings and said that the phone had burned through the carpet and scorched the subfloor of the plane.

That last bit is terrifying.

Supply chain suggests Apple to see better-than-expected holiday season

From Apple Insider:

In a note to investors obtained by AppleInsider, Daryanani notes Dialog pre-announced positive September quarter results on the back of mobile systems revenue, suggesting strong component orders from Apple. Dialog raised revenue expectations for the past quarter to about $345 million, up 13 percent from previous estimates between $290 million to $320 million.

OK, so far so good. Strong component orders indicate strong sales. Easy peasy.

Here’s the kicker:

Though Dialog failed to delve into specifics, it did say the revenue bump is in part the result of mobile systems orders being pulled forward into the third quarter to accommodate China’s National Day holiday on Oct. 1. Apple, which accounts for 75 to 80 percent of Dialog’s mobile systems revenue, traditionally builds iPhone approximately 60 days out, meaning the pulled-in orders are likely related to the December quarter, Daryanani writes.

The way I read it, this says that the builds for the holiday season were done early to accommodate China’s National Day holiday, which gave an early indicator of the unusual size of holiday orders. I found that kind of interesting.

By the way, according to this Wikipedia article, China’s National Day occurs every October 10th, not October 1. Not sure which is right.

When I asked Siri:

When is China’s national day holiday?

She replied:

National Day is on Tuesday, July 4, 2017.

Hmm.UPDATE: Thanks for the tweets and emails. turns out the holiday referred to above is the mainland Chinese holiday, not Taiwanese holiday.