The Apple experience

Ben Thompson:

the truth is that Apple doesn’t sell phones (or computers or tablets); they sell iPhones. And iPhones are not just hardware, but also the software that runs on them. But even that is missing the whole picture. To buy an iPhone is to buy into an experience that includes everything from advertising to following the news to visiting a store to buying a phone to unboxing to downloading apps to visiting a genius and so on and so forth.

It’s no accident that the Apple Store appears twice in that sequence. It’s a critical part of the Apple experience that increases the value of an iPhone (and Mac and iPad) and works in a very specific way to counteract over-serving and help prevent disruption.

The main part of Ben’s article wasn’t really about the Apple experience, but this stood out to me. It’s this experience that Apple’s competitors can’t replicate, no matter how hard they try. When you combine that with the infrastructure of services that Apple has setup for its products, it becomes difficult to understand how it can be matched.

Apple’s North American sales head leaves

Apple said North American sales head Zane Rowe, recruited from United Continental Holdings two years ago, is leaving the company.

Apple said Doug Beck, who oversees sales in Japan and Korea, will add North America to his responsibilities.

A number of baseball podcasts removed from iTunes

Multiple podcasts, including Twins podcast “Gleeman and the Geek” (hosted by HardballTalk’s own Aaron Gleeman), another Twins podcast “Talk to Contact,” Pirates podcast “Pirates Prospects,” Mets podcast “Mets Musings,” Cubs podcast “Bleacher Nation,” Yankees podcast “It’s About the Yankees, Stupid,” Rangers Podcast “Rangers Podcast in Arlington” and several others were removed from iTunes.

This is odd. MLBAM released a statement saying they didn’t ask for the podcasts to be removed, but did ask for trademark issues to be resolved.

Review: Universal Audio’s Apollo Twin

There are many products on the market, like the Apollo, that will give you studio-quality audio, but finding that same quality in a small package is a bit more difficult. With the [Apollo Twin, Universal Audio hit on a great balance between power and portability.

100 tech companies oppose new net neutrality plan

Over 100 leading technology companies, including Google Inc, Facebook Inc, Twitter Inc and Amazon.com Inc, have written to U.S. telecom regulators to oppose a new “net neutrality” plan that would regulate how Internet providers manage web traffic.

Marrisa Mayer explains Yahoo’s valuation

On stage today at TechCrunch Disrupt New York, Yahoo CEO Marissa Mayer pushed against the narrative that Yahoo is worth nothing. The company has a market capitalization in the tens of billions, but’s it been pointed out that if you add up the value of its stakes in Yahoo Japan, and Alibaba, the company could be valued at something approaching zero.

Yahoo’s Web sites still look like something out of the ’90s to me. Having said that, I have faith in Mayer.

Photography Tips & Tricks online classes

I want to teach you how to take better photographs with the camera you already have.

Whether it’s an iPhone or a point and shoot or a DSLR, I’ve got ten easy to grasp tips, tricks and techniques that I promise will make the next photograph you take better than the last one.

Great idea to have the teacher online with you, giving the course and answering questions.

Apple’s Katie Cotton retiring

During her nearly two decades at Apple, Cotton served as gatekeeper to company co-founder Steve Jobs and current CEO Tim Cook, and guided the media narrative around pretty much everything from the iMac to the iPad. She’s long been among the company’s most powerful executives and played a key role in shaping the mystique and exclusivity surrounding the Apple brand.

I’ve known Katie for a many years and am sad to see her go.

iPad ranks No. 1 in J.D. Power Customer Satisfaction

Apple ranks highest in overall satisfaction with a score of 830 and performs highest in all study factors except cost. Samsung ranks second with a score of 822 and achieves above-average scores in the features, styling and design, and cost factors.

Apple is known for its superior design and quality. When you put that together with price and the ecosystem of apps, music and videos, the iPad is unbeatable.

New Android malware disables phones until you pay ransom

Researchers have uncovered Android-based malware that disables infected handsets until end users pay a hefty cash payment to settle trumped-up criminal charges involving the viewing of illegal pornography.

Sweet baby Jesus, go get an iPhone people.

On Journalism

Wired’s Philip Di Salvo interviewed Om Malik on the future of journalism. Good read.

Free vs. paid products and services

Justin Williams:

I’ve been a founding member of the ADN movement since 2012 and have renewed each of my developer accounts without much hestitation. I’m abnormal however. I prefer paying my products rather than being advertised to, want to pay higher air fares for better service…

This is such a great article. I’m like Justin: I don’t mind paying for a good product or service, but we’ve become so accustomed to receiving everything for free with services like Twitter and Facebook, that it’s become the norm.

US Internet providers allow congestion on networks

In other words, U.S. Internet providers are the worst at making sure their networks can meet demand, at least from Level 3. Instead of augmenting their network capacity (at costs that are “not significant,” according to Level 3), these ISPs are holding out for payments, either from middlemen or from content providers such as Netflix.

This is what we pay for. As consumers, there seems to be very little we can do because they are all part of the scheme.

iTunes Match limit

Peter Cohen:

I also use iTunes Match, which has a 25,000 song limit. What happens when I hit the limit? Turns out things get weird.

It’s ridiculous that this happens these days, and the solutions are cumbersome and awful.

Understanding UX design

“UX” (user experience) has always been a broad, fluffy, and rather nebulous term to me. But I’ve finally found an analogy that makes UX make sense.

Pretty good analogy.

You can’t make this shit up about Samsung

The Galaxy S5 has 40 applications only, which is much reduced compared to, for example, the Galaxy Note 3 having 51 apps. 40 applications in the 2 pages. That’s it. If wanted, other relatively less frequently used apps can be easily downloaded through Galaxy Essential and Galaxy Gift widget.

Samsung is praising itself for only pre-installing 40 apps? That’s 40 apps… pre-installed. While admitting they used to pre-install more. Fucking morons.

Slingbox

I love this device. I just spent two weeks away in Ireland and Scotland, and was able to keep up on the NHL playoff games, thanks to my Slingbox. The only problem is that I need another one so I can watch my cable box too.

App.net lays off all employees, but service will continue

Dalton Caldwell, App.net co-founder:

The good news is that the renewal rate was high enough for App.net to be profitable and self-sustaining on a forward basis. Operational and hosting costs are sufficiently covered by revenue for us to feel confident in the continued viability of the service. No one should notice any change in the way the App.net API/service operates. To repeat, App.net will continue to operate normally on an indefinite basis.

The bad news is that the renewal rate was not high enough for us to have sufficient budget for full-time employees. After carefully considering a few different options, we are making the difficult decision to no longer employ any salaried employees, including founders. Dalton and Bryan will continue to be responsible for the operation of App.net, but no longer as employees. Additionally, as part of our efforts to ensure App.net is generating positive cash flow, we are winding down the Developer Incentive Program. We will be reaching out to developers currently enrolled in the program with more information.

Very sad.

EZdrummer 2

EZdrummer 2 is the easiest and the best drum sampler I’ve ever used—and I’ve used almost everything on the market.

iTunes Radio adds Blue Note Records and 75 years of Jazz

It’s a good day for Jazz lovers—iTunes has just added Blue Note Records to its list of labels on the store. That’s not all, iTunes Radio is also featuring Blue Note in a special channel that streaming music from 75 years of The Finest In Jazz.

Advice on working from home

Matt Gemmell does a great job on offering some advice on the dos and don’ts of working from home. Over the years, the hardest thing I’ve found is the discipline to leave work and spend time doing something else. I still haven’t found a remedy for that.

E. B. White’s letter on humanity

As long as there is one upright man, as long as there is one compassionate woman, the contagion may spread and the scene is not desolate. Hope is the thing that is left to us, in a bad time. I shall get up Sunday morning and wind the clock, as a contribution to order and steadfastness.