Ben Thompson, writing for Stratechery:
I do believe that Apple’s products — their devices anyways — are superior, particularly if you value the finer details of industrial design, build quality, and little UI details like scrolling and responsiveness that seem so simple but are so hard to get right. And, frankly, it’s not surprising that Apple is good at this stuff for the exact reasons laid out above: everything about the company is designed to produce integrated devices that don’t sacrifice perfection for the sake of modularity.
But…
The problem is that everything that goes into creating these jewel-like devices works against being good at services.
As you make your way through the post, ask yourself whether Apple is an integrated product company or a services company. Interesting post.