If you follow the Right to Repair movement, you are certainly familiar with Louis Rossman. He’s made passing Right to Repair legislation his life’s work.
As you are no doubt aware, yesterday Apple announced their Self Service Repair program. Louis Rossman’s take on the program, laced with a healthy dose of skepticism, is embedded below.
In a nutshell, Louis lays out his issues with Apple’s existing Independent Repair Provider program, and expresses concern that this new Self Service Repair program will suffer from those same issues. If you care about Right to Repair, take the time to watch the video. Louis does make his case about the IRP program pretty clearly.
And he does make this statement:
Do this right, and we can start from scratch, let bygones be bygones, and I will give you all the credit in the world. No shade. I am serious. I have no problem giving Apple credit. Do this right. If they do this right, I will buy and use a Macbook as my daily driver. Not even meming.
I do not see the same downsides in this new program, which is focused on individuals and not shops. No inventory issues (repair shops need to stock parts which, according to Louis, Apple prevents), since individuals will just order what they need. And waiting for a part is no different than waiting for Apple to ship out your device, and does not require a trip to the Apple Store.
One question that Louis does raise, that we won’t know for some time, is how granular a repair Apple’s new program will allow. Can I order just the part I need (say, a $100 MacBook LED display vs a $900 display assembly)? If so, that would be a home run for do-it-yourselfers.