This appears to be a cause for celebration in right-to-repair circles, but I don’t see it as a big deal at all. Almost no one wants to repair their own cracked iPhone display or broken MacBook keyboard; even fewer people are actually competent enough to do so.
Not sure how big the audience for right-to-repair is, but I do count myself in its number. And if it was easier to do, I suspect that number would be much larger. Imagine if repairing a cracked display was a simple, five minute operation. Wouldn’t you rather order the new display and make the swap yourself?
It used to be relatively easy to customize and repair your gear. As parts have given way to part assemblies (glued/soldered assemblies that become a single replaceable requirement, even if a single part fails) and the quest for smaller makes devices harder to open, harder to take apart, the ability to repair your own gear has become harder, almost impossible.
So those small numbers John points out are real. But should this be the way it is? Again, wouldn’t you love the ability to swap out a display as easily as you used to be able to swap out RAM on your old Macs?
More from Gruber:
Nothing announced today changes the fact that Apple still requires Apple genuine parts for all authorized repairs, no matter who does the repairing.
Today’s announcement, to my eyes, is about nothing more than reducing regulatory pressure from legislators who’ve fallen for the false notion that Apple’s repair policies, to date, have been driven by profit motive — that Apple profits greatly from authorized repairs, and/or that their policies are driven by a strategy of planned obsolescence, to get people to buy new products rather than repair broken old ones.
Going into an Apple Store with a problem has never felt like a money grab scheme to me. I’ve always felt like the support staff wants me to leave satisfied. If they can find a way to get me a fix without spending money, they’ll do so. But when there’s no way but to replace a parts assembly for $900 on an out-of-AppleCare device, that’s what they do.
Don’t get me wrong: this program is nice, and perhaps a bit surprising given Apple’s public stance on the issue in recent years. We’re better off with this Self Service Repair program in place than we were without it. (Making service manuals available might actually help extend the lifetime of older devices for which Apple no longer sells parts.) But to me it clearly seems to be a small deal, not a “big deal”, as Chen claims.
I agree. It’s a big deal for folks who want to do their own repairs, but for the vast majority, it doesn’t change a thing.
Questions: Will Apple expand the parts they offer for Self Repair beyond those offered in their existing Independent Repair Provider program. For example, will we be able to repair, say, charging ports? Might we be able to buy parts for our devices and bring the part and device to an independent repair shop (perhaps bringing the shop a part they cannot get from Apple)?