I ordered an Apple product off of Best Buy and was shipping overnight through FedEx. After a week and a half of checking the tracking number and seeing no update on the FedEx site, I contacted Best Buy and they determined it was lost in the mail and I received a full refund. I used the refund to buy another Apple product from Best Buy at a better deal (opted for pick up this time). A little over a month later the original package arrived at my door.
Is it wrong to right it off as Best Buy/FedEx’s problem and keep the original item?
Read the comments, points made to keep the item. First, that the effort to return it to Best Buy will be a huge hassle, especially mid-COVID. I’ve not got experience with this, hard to say, but I do know that both Apple and Amazon make it very easy to return purchases.
There are arguments that Best Buy is a huge corporation, don’t care about you. They can afford the loss, means nothing to them. And they have insurance.
Can’t get past this. At the very least, I’d notify them, let them decide if it’s worth the hassle to process the return. Depending on the item value, I’ve often been told to keep the mistake, more than it’s worth to return it. Am I naive here?
Just a bit of food for thought.