Le Bonniec, 25, worked as a subcontractor for Apple in its Cork offices, transcribing user requests in English and French, until he quit in the summer of 2019 due to ethical concerns with the work. “They do operate on a moral and legal grey area,” he told the Guardian at the time, “and they have been doing this for years on a massive scale. They should be called out in every possible way.”
This news came out last summer, Apple apologized and changed their process:
Following the revelations of Le Bonniec and his colleagues, Apple promised sweeping changes to its “grading” program, which involved thousands of contractors listening to recordings made, both accidentally and deliberately, using Siri. The company apologised, brought the work in-house, and promised that it would only grade recordings from users who had explicitly opted-in to the practice.
“I listened to hundreds of recordings every day, from various Apple devices (eg. iPhones, Apple Watches, or iPads). These recordings were often taken outside of any activation of Siri, eg in the context of an actual intention from the user to activate it for a request. These processings were made without users being aware of it, and were gathered into datasets to correct the transcription of the recording made by the device,” he said.
Le Bonniec’s argument seems not to take issue with Apple’s changed process, but rather that the company has not faced what he deems appropriate investigation and consequences.