John Gruber’s 2019 Apple report card

You can quibble with the grades, but no doubt the discussion of each category is worth the read.

Two A’s, deserved in my opinion: Wearables (AirPods and AirPods Pro are home runs) and Hardware Reliability (surprising A, but my experience in recent hardware has been rock solid).

I think Jason Snell and John Gruber should consider adding Apple Store/Customer Service grades. Lots to discuss there.