The Verge:

Sonos CEO Patrick Spence just published a statement on the company’s website to try to clear up an announcement made earlier this week: on Tuesday, Sonos announced that it will cease delivering software updates and new features to its oldest products in May. The company said those devices should continue functioning properly in the near term, but it wasn’t enough to prevent an uproar from longtime customers, with many blasting Sonos for what they perceive as planned obsolescence. That frustration is what Spence is responding to today. “We heard you,” is how Spence begins the letter to customers. “We did not get this right from the start.”

“Many of you have invested heavily in your Sonos systems, and we intend to honor that investment for as long as possible.”

Thanks for all the feedback & my apologies for not responding sooner. I wanted to make sure we get it right. All Sonos products will continue to work past May: https://t.co/bmwQQgPd86

— Patrick Spence (@Patrick_Spence) January 23, 2020

Sonos is saying this was more of a misstep in communication.