Adrianne Jeffries, Motherboard:
The Yelp app lists a restaurant’s direct phone number on the actual listing. That’s (212) 262-8300 in the case of Judge Roy Bean Public House. But when you click on the phone number, this dialogue shows up: Delivery or Takeout and General Questions.
When a user clicks on the “Call” button labeled “Delivery or Takeout,” they are taken to a different number, (646) 394-9837, which is owned by Grubhub.
Even though restaurants are capable of taking orders directly—after all, both numbers are routed to the same place—Yelp is pushing customers to Grubhub-owned phone numbers in order to facilitate what Grubhub calls a “referral fee” of between 15 percent and 20 percent of the order total
Read this article. Astonishing. It gets way worse.
My first thought, after processing all this, was, “This is the crowdsourcing behind Apple Maps”.
I hope Apple has a backup plan. Perhaps one of the many partnerships Apple Maps has outside the US? This is not a good look for Apple Maps.