Apple launches Keyboard Service Program for MacBook and MacBook Pro

Apple on Friday said it is launching a Keyboard Service Program for customers of the MacBook and MacBook Pro computers. Apple told me that the issue was affecting only a small percentage of these units.

“Today we launched a keyboard service program for our customers that covers a small percentage of keyboards in certain MacBook and MacBook Pro models which may exhibit one or more of the following behaviors: letters or characters that repeat unexpectedly or don’t appear when pressed or keys that feel “sticky” or aren’t responding in a consistent manner,” an Apple spokesperson said.

“Apple or an Apple Authorized Service Provider will examine the customer’s device to verify eligibility and then perform the service free of charge. Service may involve the replacement of one or more keys or the whole keyboard. For more details on the program customers can visit:”

If you have already paid for keyboard service done by Apple or an Apple Authorized Service Provider, you can contact Apple and request a refund for the service cost.

I know that there has been a lot of discussion about these keyboard issues over the last several weeks, but it’s not something that has affected any of my computers.