Not every company offers first-class tech support for its laptops. With confusing web resources, unhelpful social media accounts and clueless phone reps, many brands put a lot of unnecessary obstacles between consumers and the help they need.
That’s why, for over 10 years, Laptop Mag has published its annual Tech Support Showdown, in which we go undercover to test and grade the most popular laptop brands.
Apple has Apple Stores combined with excellent phone support. Over the last year, they’ve supplemented this approach with the excellent @AppleSupport Twitter account. Sure, there are stumbles, but Apple remains strong in this area, even as they grow in size and in product lines they have to support.