The study, now in its fifth year, measures customer satisfaction with tablets across five factors (in order of importance): performance (28%); ease of operation (22%); features (22%); styling and design (17%); and cost (11%). Satisfaction is calculated on a 1,000-point scale.

I love my iPad. I don’t care what Wall Street says, my 9.7-inch iPad Pro is a brilliant device and I recommend it to everyone.