Apple on Friday launched a new program to help iPhone 5 users that may have been affected by a problem with the Sleep/Wake button not functioning properly.
“Apple today launched a program to replace the sleep/wake button on a small percentage of iPhone 5 models where the button may stop working or work intermittently,” Apple said in a statement provided to The Loop. “Apple will offer the service free of charge to iPhone 5 customers with models that exhibit this issue and have a qualifying serial number.”
Apple has set up a Web site that has all of the details on how to get your iPhone 5 fixed, if you experienced this particular problem. It’s important to note that not every iPhone 5 owner will experience this problem. In fact, the majority of users will not be affected at all.
However, if you do experience the problem, Apple is fixing the iPhone 5 free of charge. Clearly, the phones are out of warranty, but Apple is doing the right thing and allowing customers to bring them in to be fixed.
It’s these types of moves that keep Apple’s customer satisfaction rating so high, beating out competitors like Samsung, who gave its customers an 800 number to call for the failed Galaxy S5 camera.