Om Malik:

I asked a Twitter spokesperson to describe Twitter’s core design, product and engineering capabilities — stuff they are really good at. What is Twitter’s core competency? So far, no comment.

I don’t expect an answer, but I had to ask. In fact, it is a question that Twitter should ask itself. Because in doing so it will be able to confront the deeper issues that have plagued its relationship with who used to be its customers — people.