Allen Pike builds iOS apps. He found his support in-box getting filled with support requests from another app, one he’d never even heard of.

Turns out, this is my problem. One email a month turned into one a week, then one a day, then multiple every day. Soon I was spending more time dealing with support for Music Player & Playlist Playtube manager than I was for our actual apps. Particularly frustrating was the fact that many of the emails described problems that could plausibly occur in our apps. It was time to dig deeper.

Turns out, there’s a flaw in the ecosystem:

Unfortunately, one does not simply contact Apple about an app. The official way to complain about an app is via the “Report a Problem” link from when you buy the app.

But what do you do if another developer is pointing their app at your tech support? Do you have to buy the offending app just to get this fixed?

Read on as Allen Pike dives into the rabbit hole.

[Via iOS Dev Weekly]