This guy is suing Adobe for a bug that deleted years of his work


At issue is a feature in Premiere Pro called clean cache. Editing video takes up a lot of hard drive space as video editing software creates various redundancies and backups during the editing process. Programs such as Premiere Pro store those redundancies in a cache and, once a project is finished, users can clear that cache to free up disk space.

The knee-jerk reaction here? Why didn’t you backup your work? Why depend on Adobe’s backup process?

And those are probably fair questions. But the complaint seems more nuanced than that:

“The ‘Clean Cache’ command permanently deleted substantial and numerous Files and Data that were not within the ‘Media Cache’ folder or any of its subdirectories, including but not limited to Files and Data that had never been associated with [Premiere Pro]”


The mass deletion isn’t a one off and Cooper likely isn’t the only user effected. Adobe itself acknowledged the bug. “With 11.1.1, only files that are within the Media Cache folder’s subdirectories will be deleted,” a blog post from Adobe said when they fixed the bug. “Files that sit next to it will no longer be affected. However, we still strongly recommend keeping the Media Cache folder separate from your original media.”

From Adobe post on unintended deletion:

Premiere Pro CC 2017 (11.1) introduced a new feature to manage and automatically remove aging and unnecessary media cache files. This feature was designed to assist users in managing existing project media cache files more easily. In the default location for media cache preferences, there is no issue. However, incorrect usage of this feature has the potential for unintentional file deletion.

Whose fault is this loss? Ultimately, I suspect a backup would have saved the day, and will be at the heart of Adobe’s response to this lawsuit.

Woz on Apple

[VIDEO] To me, Woz and Steve Jobs were the yin and yang at the root of the Apple tree. They were very different people, each with his own flaws and particular brand of genius.

Steve being gone makes me appreciate Woz all the more. Watch the interview, embedded in the main Loop post.

Jason Snell on the new iPad Pro

Jason Snell pulled together a nice review of the new iPad Pro. At the very least, check out the images showing the 11″ model sitting on top of the 12.9″ model, as well as the image showing old and new iPad Pros, all stacked together. This will give you a sense of the size differences between the various models.

A few highlights from Jason’s review:

The large and small iPad Pro models are closer in size than they’ve ever been. There’s still a substantial difference between them, though—when I pick up the 11-inch model after using for the 12.9-inch model for a while, it just seems tiny. While I suspect the 11-inch model will still be the go-to variant, with this round of updates it feels like the 12.9-inch iPad is shifting closer to the mainstream. It’s now a lot less awkward to hold, and it’s got a bunch of benefits, including the larger screen, the ability to run full-sized apps in Split View, a full-sized keyboard, and a better typing angle on the Smart Keyboard Folio.


But before I talk keyboards, I need to talk about magnets. The iPad Pro has more than a hundred, many of them in an array on the back of its case. Apple has moved away from its old approach of anchoring covers and cases via magnets on the side of the device.

Which leads to:

While it’s easy to detach the accessories, I have rarely done so accidentally.

This magnet redesign seems really well done.

Apple has built a remarkably bright screen that also manages to fight off glare with a special coating, and on top of that coating is an oleophobic coating to make it easier to wipe off fingerprints, and of course these coatings have to be durable enough not only to survive your fingers but also being scribbled on with an Apple Pencil. It’s a remarkable achievement, but the fact remains that the thing is a fingerprint magnet.

Not sure there’s anything to be done here, short of keeping a microfiber cloth handy for occasionally cleaning the screen. I clean my iPad and Mac screens pretty regularly, just to keep the dots of dust and dirt from building up. Good to know about the fingerprint issue, but not a big deal, at least to me.

Despite this being the first Face ID device to support multiple orientations, I’ve found it to be remarkably reliable. Every now and then, it lets me know that I’ve got a hand over the camera—with a helpful arrow pointing right at the offending digits—and the moment I react, it quickly authenticates me.

Face ID on the iPad is delightful. When I’m working with a keyboard, I don’t have to reach up and press my finger on a home button to unlock the device, or apps like 1Password—I just look up and the device unlocks automatically. And even when I’m just reading in bed, it’s so much easier to log in to a website by tapping password autofill and have Face ID rapidly authenticate me and enter in that data.

Just as it should be. And I love reading a review and encountering the word delightful. Delight is important, and part of Apple’s secret sauce.

Great read.

Apple Pencil (2nd Generation) review

[VIDEO] Speaking of the new Apple Pencil, here’s Rene Ritchie (video embedded in main Loop post) digging in deep, with just a hint of Serenity Caldwell.

This is just great. An Apple Pencil review done using the Apple Pencil. Wonderful.

Apple Pencil teardown

OK, technically, this is an iPad Pro 11″ teardown. But I am much more interested in the Apple Pencil innards. And how someone can get inside the Apple Pencil.

Looks like a job for the ultrasonic cutter. Whee!

Fixing Wear OS: How Google could fight back against the Apple Watch


There’s no doubt Wear OS is living in the shadow of the Apple Watch right now – while manufacturers are usually coy about exact smartwatch sales, analysts suggest the Apple smartwatch has a substantially bigger market share than Google’s platform.

The Apple wearable has also been given consistent and useful refreshes in the three years since its launch, across both its hardware and its software, leaving Wear OS looking sluggish and fragmented by comparison.

To me, as long as the Android OS update model continues to be fragmented, leaving many more users using older OS versions than the tiny sliver who use the latest and greatest, Apple Watch just has an insurmountable advantage.

Some iPhone users finding their Apple ID accounts have been inexplicably locked, requiring password resets

Benjamin Mayo, 9to5Mac:

We haven’t quite yet worked out the pattern or the cause but we have received many reports of users waking up to find that their Apple ID has been locked, and plenty more are complaining on social media.


You will know if your account has been locked because iOS will present an alert in settings that says some Apple ID settings must be updated.

I’ve seen lots of reports of people complaining about being locked out of their Apple ID accounts. Not clear if this is related to a single security event, such as a particularly widely spread phishing scheme or a security break-in, or if this is some internal issue at Apple.

Amazon chooses Virginia and New York City sites for split second HQ

Washington Post:

Amazon will open major new outposts in Northern Virginia’s Crystal City and in New York City, splitting its much-sought investment of up to 50,000 jobs between the two East Coast sites, according to people close to the decision-making process.

Crystal City is actually part of Arlington, VA, home of the Pentagon and Arlington National Cemetery and right next to National Airport.

The New York City location is Long Island City, which is in Queens, just east of Manhattan with access to the Queensboro Bridge and the Queens Midtown Tunnel, both of which connect Queens to Manhattan. Laguardia Airport is also in Queens.

The Crystal City location has long been a not so secret secret, widely rumored as the primary selection. Though Amazon still has not made an official announcement, this story appeared in this morning’s Washington Post, which is owned by Jeff Bezos.

An unzipping shortcut

This story was doubly-interesting to me.

On one level, this highlighted a core difference between macOS and iOS, one of those things that keeps the Mac in my workflow. The issue here is what you do when someone sends you a zip file containing some data you need for, say, a report you are working on. The zipped data might be a table, it might be some images, it might be a mix of all sorts of things.

On my Mac, when I get a zip file, it’s simple to deal with. Double-click, it’s unzipped, and each individual file is immediately tied to its default opening app.

But a zip file in iOS requires some outside help. It is definitely a second class citizen at best.


The second side of this story is about Shortcuts and, specifically a shortcut you can easily build (the author shows you how) or download to solve this problem. It also gives you the chance to customize that solution in any way you like.

Shortcuts definitely brings me closer to living full time in iOS. Great story.

Woman remotely wipes iPhone being held as evidence

Daily Gazette:

A cellphone seized by police as part of an investigation into a drive-by shooting last month was remotely wiped by its owner, authorities said this week.

Police believe Juelle L. Grant, 24, of Willow Avenue, may have been the driver of a vehicle involved in an Oct. 23 drive-by shooting on Van Vranken Avenue, near Lang Street, so they obtained her phone, according to police allegations filed in court. No one was injured in the shooting.

After police took her iPhone X, telling her it was considered evidence, “she did remotely wipe” the device, according to police.

What’s the law here? It’s her phone. Does she have the right to wipe it after it is taken from her? Do the police have the legal right to prevent this?

Fascinating story.

Jean-Louis Gassée on the birth of the Macintosh

Jean-Louis Gassée:

It’s November, 1983; I’m sitting in the auditorium at Apple’s worldwide sales meeting in Honolulu. The house lights dim and “1984” begins. Conceived by ad agency Chiat/Day, directed by Ridley Scott of Blade Runner fame, and destined to be aired nationally only once (during the 1984 Super Bowl).


The lights come halfway up. Steve Jobs’ magical brainchild is lowered from the flies, deus ex Macintosh. Halfway through its descent, the Mac boots up and we hear the newborn’s wail, the now familiar Bong.


Apple’s assembled sales organization was delighted by the Mac’s enchanting presentation, its (almost) never-seen-before user interface. But there was a nervous energy under the surface: Would the Macintosh save Apple from the IBM PC and its clones?

A nostalgic look back, with lots of interesting links and some images that will really take you back. Especially that one of young Steve Jobs giving IBM the finger.

The new Apple Pencil

Ever since I saw that first Apple Pencil 2 reveal, I’ve been struck by the genius of having the Apple Pencil stick to the side of the new iPad Pro, giving it a secure place to live and keeping it from rolling away. But most importantly, it makes charging so much easier.

I’m fascinated by this design choice and have been reading every review I can find. A couple of review points jumped out at me.

First, there’s this review from 9to5Mac’s Zac Hall. Zac loves the fact that the new Apple Pencil sticks to the iPad case and charges inductively, but:

One early concern, however, is that the magnetic charging and attachment side is on the right of the iPad Pro when holding it with Face ID at the top center. If I were right-handed, this would be ideal as Apple Pencil would always be there to grab and start writing with as needed.

As a left-handed person, I find that I hold the iPad in my right hand and navigate with my left hand. It’s slightly less natural to reach across the iPad for the Pencil when annotating something quickly. Technically you can use the iPad Pro in any orientation including upside down. I tried this method and much preferred the Apple Pencil on the left side, but then the volume and power buttons are moved and FaceTime calls have a nostril vantage point. I think I’ll just learn to reach across the iPad.

Not a big deal, but as a left-handed person, I do feel his pain.

Another early observation is that the new magnetic storage method is no issue when the iPad Pro is in landscape orientation and the Apple Pencil is on top, but it’s a little awkward to grab or hold the iPad Pro from the right side in portrait orientation with the Apple Pencil attached. I haven’t knocked it off, but it’s just in the way. Maybe I’ll adjust to holding the iPad Pro in my left hand.

Again, not a big deal, but it would be a win if a future version allowed charging from either side. A subtle point, but worth noting.

Another interesting bit is from Matthew Panzarino’s excellent iPad Pro review:

Many of the internal components are very similar to the first-generation Pencil, but one of the new ones is a capacitive band that covers the bottom third of the pencil from the tip upwards. This band is what enables the double tap and it is nicely sensitive. It feels organic and smooth to invoke it, and you can adjust the cadence of tap in the Pencil’s control panel.

Basically, the bottom third of the new Apple Pencil is touch-sensitive, all the way around. So no need to fid the flat side of the Apple Pencil to double-tap. And, seems to me, there’s an opportunity for all sorts of gestures in the future. If Apple chose to, they could open up that capacitive band to developers, allow them to define their own gestures. The Apple Pencil could become a bit of its own computing device, a remote control of sorts.

Kris Wu’s iTunes takeover happened “fraudulently”, won’t count toward charts


A strange thing happened on the iTunes U.S. store on Monday (Nov. 5) when Kris Wu, a Chinese-Canadian actor and artist, practically swept the Top 10 songs chart.


It seemed curious that Wu, whose album “Antares” had yet to be released in China, would have such momentum on a U.S. chart. While he’s a household name in Asia, in America he’s comparably an unknown. Also, Wu’s tracks weren’t streaming in significant numbers which was reason enough for some industry insiders to cry foul.


According to a well-placed insider, Wu’s album sales were acquired fraudulently and will not count toward the iTunes sales chart reported to Nielsen and disseminated by Billboard. The determination was made to “suppress those sales numbers” on Wednesday afternoon following patterns of high-volume purchases on iTunes, first of the explicit version of “Antares,” and then of the clean version.

An odd story, but not quite what it appears. Read on:

According to insiders, there were several factors that contributed to Wu’s showing. First, his album hadn’t yet been released in China where the label purportedly purposely held it back so it could come out on Wu’s birthday, Tuesday, Nov. 6. Typically, albums come out on Fridays worldwide, as per the global release date change instituted in 2015. But in the U.S., it was already available on iTunes, released by Interscope Records on Nov. 2. What transpired was a classic supply and demand scenario where “supply in the U.S. met the demand in China.”

Not sure how this is fraud. One theory holds that massive China fans resorted to VPNs to get the album in the US when they couldn’t get it in China. But is that fraud? Interesting.

2018 Mac mini teardown

Pop the bottom cover, 6 Torx screws to remove the antenna plate, and you’re in. Very similar to the old Mac mini in approach.

I love the way this comes apart. Gives me the chance to repair and replace parts myself.

Steve Jobs once said that Apple almost went bankrupt because it focused too much on making a profit


In light of all the recent price hikes to Apple’s products I was reminded by a quote I read once from Steve Jobs. He was talking about why Apple started failing and almost went bankrupt before they brought Steve back into the company.

And the quote:

What happened at Apple, to be honest, over the years was the goal used to be to make the best computers in the world. And that was goal one. Goal two, we got from Hewlett-Packard actually which was “we have to make a profit”. Because if we don’t make a profit we can’t do goal one. So, yeah, I mean we enjoyed making a profit, but the purpose of making a profit was so we can make the best computers in the world. Along the way somewhere those two got reversed. The goal is to make a lot of money and well, if we have to make some good computers well ok we’ll do that… ’cause we can make a lot of money doing that. And, it’s very subtle. It’s very subtle at first, but it turns out it’s everything. That one little subtle flip… takes 5 years to see it, but that one little subtle flip in 5 years means everything.

To be clear, I’m not posting this as a comment on the current state of Apple. To me, Apple then and Apple now are two completely different beasts. But I did appreciate the quote, thought it worth sharing.

Losing health data when upgrading an iPhone

From this tweet by Ryan Jones:

And this from the linked post by Michael Tsai:

The Health app can’t import its own data, so you need to use (and trust) a third-party app. Also, chances are you’re going to use iCloud (or some even less secure means) to transport the export file, so why not just include it (optionally) in the iCloud backup. This is a pattern we see from time to time with Apple. You run into the limits of Apple’s idealized solution and then it’s sort of your fault if something goes wrong with the more pragmatic solution that you resort to. But it’s also sort of Apple’s fault for only solving part of the problem that it was in the better position to address.

If you are at all invested in your health data, read the whole post.

What can you connect to the new iPad Pro with USB-C?

Benjamin Mayo, 9to5Mac:

The new 11-inch and 12.9-inch iPad Pro features a USB-C port instead of a Lightning port. However, just because a device features a new port, it does not mean anything with a USB-C connector will suddenly work with the iPad Pro. There are still some limitations but USB-C makes it even easier to connect to external displays, cameras, and other accessories.

Here’s what you can do with your new iPad Pro and its shiny new port.

First things first, nice job by Benjamin Mayo laying all this out. Terrific read.

But I have to say, while I applaud USB-C’s reversibility (like a Lightning plug, there’s no upside down, no wrong way to plug it in) and ubiquity (a wave of adoption, making their way onto devices in the same way as USB-A), I struggle with the wildly different functionality offered by identical looking cables and ports.

Ben covers a few examples, but here’s another one:

There’s no way to tell from just looking at a cable what functionality it supports. And while you might just try all the cables in your cable drawer until you find one that works, there might be trouble down that road as well. From this Gizmodo post, courtesy of Stefan Arentz:

All cables are not created equal: some will charge most efficiently, others might just fry your battery. Google Chromebook engineer and Caped Cable Crusader Benson Leung has been testing USB-C cables off Amazon, and it’s not just the no-brand products that have been failing.

I’ve had some personal experience with this, especially where USB-C dongles are concerned. Though all those USB-C ports look identical on the outside, some pass through power, others not as much, and some not at all. Yeesh.

Apple says battery can be replaced individually in New MacBook Air with Retina display

More good news as far as Apple products and repairability:

Big news for repairability and environmental responsibility: the battery can be individually replaced in the new MacBook Air, according to Apple’s internal Service Readiness Guide for the notebook, obtained by MacRumors.


In all other MacBook and MacBook Pro models with a Retina display released since 2012, when a customer has required a battery replacement, Apple has replaced the entire top case enclosure, including the keyboard and trackpad. This is because the battery is glued into the top case in Mac notebooks with Retina displays.

The battery in the new MacBook Air is still glued into the top case, the aluminum enclosure that houses the keyboard and trackpad, but Apple will be providing Genius Bars and Apple Authorized Service Providers with tools to remove the battery and reinstall a new one with no top case replacement required.

Glue is the bane of repairability. I wish Apple would develop a version of the 3M Command strips, the ones that stick to walls, strong enough to hold up a framed picture, but come off by stretching them. They’re even reusable.

Would love to be able to remove a battery by pulling on the adhesive tab to loosen it, replace the battery with the same adhesive strip, all without that gooey mess of melted glue.

UPDATE: Apparently, Apple does use something akin to these Command adhesive strips in some iPhone models, though they are not reusable. More of this! And H/T Gabriel Jordan.

Here’s how to replace the memory on the new Mac mini

This is a relatively easy thing to do. It’s all screws, no glue or other messy bits to deal with.

If you are considering a Mac mini purchase, check the replacement RAM costs before you order.

UPDATE: As the linked post says, the images are from the 2014 Mac mini, thought the steps are the same. Thanks to Patrick McCarron, here’s a link to another post that accomplishes the same thing, but on the actual 2018 Mac mini.

[VIDEO] The new iPad Pro: An artist’s review

[VIDEO] If you are considering laying out the bucks for one of the new iPad Pros, take the time to watch Ian Bernard’s video, embedded in the main Loop post. It is a thoughtful, rich piece, told from an artist’s perspective. [H/T Tim

The new iPad Pro and Laptop Magazine’s video transcode test. Wow.

Lots and lots of numbers in this review, packed with easy to read comparison charts. This iPad Pro comes out on top all the way through.

There’s a battery life comparison (based on continuous web surfing), with the iPad Pro lasting more than 13 hours, compared with the Surface Pro 6 at a bit over 9 hours. Same with GeekBench 4 numbers, with the iPad Pro multi-core at 17995 and the Surface Pro 6 at 13,025.

But scroll down to that video transcoding chart. Whoa. The Surface Pro 6 took 31 minutes to transcode a 12-minute 4K video clip. The MacBook Pro fared a bit better, just under 26 minutes. But the new iPad Pro? 7 minutes, 47 seconds.

That is one blazingly fast machine.

Gorgeous low-angle satellite photo of San Francisco

Follow the link, check that second photo. Stunning. Simply stunning. Amazing to me that this picture was taken from a satellite.

Lots of links to explore in the linked piece.

The elephant in the room at last week’s Apple event was Intel

Though we did include this review in yesterday’s list of the new MacBook Air reviews, I wanted to link to John Gruber’s review separately, for his take on Intel.

The elephant in the room at last week’s Apple event was Intel.

Apple introduced two products based on Intel chips — the new MacBook Air and new Mac Mini — but barely mentioned the company’s name. The word “Intel” appeared on a single slide during VP of hardware engineering Laura Legros’s presentation of the new MacBook Air. She also spoke the word once, saying the new Airs have “the latest Intel integrated graphics”. In the presentation of the new Mac Mini, “Intel” never appeared in a slide and wasn’t mentioned.


Apple is not going to throw Intel under the bus — they’re taking an “If you don’t have anything nice to say, don’t say anything at all” approach, as they should.

Push is slowly coming to shove here. As John points out, the new iPad Pro simply crushes the Intel-powered MacBook Air in GeekBench score, especially that MultiCore score (18,051 to 7,847).

As products, the Mac and the iPad are still on different tracks, not plug replaceable. But it does seem highly likely (a “when”, not an “if”) that Apple will eventually ship a Mac powered by their own bionic chip.

Apple’s AirPods surge to top of Best Buys’ October best-seller list

AirPods have long flirted with the top spot on Best Buys’ monthly sales list but this report is the first time they’ve made it all the way to the top.

Why now? Could be the new iPhones, Macs and iPads, combined with the approaching holiday gift-giving season, a bit of a perfect storm.

Number three on that list? Apple’s Lightning-to-3.5mm headphone adapter. Interesting counterpoint.

Three year old Freddie Mercury fan belts out Bohemian Rhapsody

[VIDEO] This is just impossibly cute. And I’m thinking she learned this from watching Wayne’s World. Why? Cause of the bit at about 1:20 in, in which young Holly Lee proceeds to head-bang, like a boss. Video embedded in the main Loop post.

The T2 chip physically disconnects the mic when your Mac lid is closed

Interesting snippet from this TechCrunch post:

Buried in Apple’s latest range of MacBooks — including the MacBook Pro out earlier this year and the just-announced MacBook Air — is the new T2 security chip, which helps protect the device’s encryption keys, storage, fingerprint data and secure boot features.

Little was known about the chip until today. According to its newest published security guide, the chip comes with a hardware microphone disconnect feature that physically cuts the device’s microphone from the rest of the hardware whenever the lid is closed.

And from the T2 Security Chip Overview itself:

All Mac portables with the Apple T2 Security Chip feature a hardware disconnect that ensures that the microphone is disabled whenever the lid 
 is closed. This disconnect is implemented in hardware alone, and therefore prevents any software, even with root or kernel privileges in macOS, and even the software on the T2 chip, from engaging the microphone when the lid is closed. (The camera is not disconnected in hardware because its field of view 
 is completely obstructed with the lid closed.)

Good to know.