This is just so much better than losing your Mac for a week or more, which felt like punishment to me for buying into the new keyboard design.
I’ve been living with an intermittent “r” key failure for a few months now. Instead of taking my Mac in, I’ve just been hammering on the “r” key until I dislodged (temporarily) that piece of micro-crumb.
The other day, my MacBook Pro charger failed and, when I brought my Mac in to see what was what, the Apple Genius asked me about my keyboard experience. I was in a hurry, wasn’t prepared to leave my machine at that moment, but the Genius did tell me that they could have my Mac back to me the next day.
As to my charger, turned out to be a faulty cable, replaced at no charge, in and out in about 15 minutes. Brilliant.
“Brilliant”??? Because it’s easy to get defective, expensive equipment replaced? Nah. They have to return to the quality their products used to be known for.
Dave, which MacBook Pro do you have?
And am I reading this correctly? Did the Genius ask about your keyboard unbidden?
I wish Apple would stop saying this is not a major issue. The fast turnaround time is at least an attempt to triage the reality on the ground, which is better than nothing.