Samsung’s Galaxy Fold review units breaking, peeling, a bit of a PR nightmare

Yesterday, my Twitter feed was littered with complaints about Samsung’s new foldable phone. Here’s but one example (WARNING: Strobe effect in the video):

This is not simply one unit gone bad. One after another, from Bloomberg’s Mark Gurman to Marques Brownlee to the Verge’s Dieter Bohn (the author of the linked article), reports of faulty review units kept rolling in.

Samsung’s response:

A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.

Might be that they were poorly made, rushed to market. Just a thought.

To add to the mess, the protective film that covered the units was so poorly applied, it appeared as if it was designed to be removed. And remove it they did. Here’s Joanna Stern’s Fold. Seem’s pretty ripe for peeling to me.

Samsung’s response continues:

Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.

Oh, Samsung.