Bent iPad Pro replacement story

A story from a Reddit user who brought their bent iPad Pro back to the Apple Store and asked for a replacement.

The story itself is interesting, and a useful guide if you get a bent iPad Pro from Apple and want to get it replaced.

But the comments that follow the story are also worth reading, comments from ex-Apple employees weighing in with their experiences over time, discussing what they were allowed to do for their customers.

The ability of an Apple Store employee to bend the rules to keep their customers happy is, to me, an incredibly important part of the Apple Store culture.