Dr. Drang, from a longer piece on the responsibility shifts between Apple Senior VPs:
To me, Ahrendts’s five years in charge of Retail has been similar to Ive’s time as Chief Design Officer. The Apple Stores look better than ever, but they don’t work as well as they used to. No one I know looks forward to going to an Apple Store, even when it’s for the fun task of buying a new toy. No doubt a lot of this is due to Apple’s success and the mobs of people milling about, but Ahrendts didn’t solve the problem of efficiently handling the increased customer load.
Interesting take. Whether this is Ahrendts doing or a result of Apple’s massive growing pains, I do think there’s something to this.
And do head over to the original article and tap on that tiny asterisk after the phrase “milling about”, for a nice Yogi Berra quote.