An iPhone dropped in a pool, and the battle for warranty coverage

The linked Reddit post was called, provocatively, “I fought Apple and won!”

From the post:

I purchased an iPhone XS in September of last year. The first week of December I accidentally dropped it in my sisters swimming pool at the shallow end – a depth of approximately 1.10m. Immediately, I jumped in an pulled the phone out, switched it off and let it dry for a few hours (as indicated in the steps of what to do when your phone gets wet on the Apple website). A few hours later I turned the phone back on and all was good. Fantastic!

As you might guess, all was not good. Over time, the poster’s phone died a slow death, and they eventually took it into the Apple Store for a look see.

As you also might guess, the Apple Store opened up the phone, and:

Two hours later I come back and they say the Liquid Contact Indicators have been activated, which means there is internal liquid damage and they won’t cover liquid damage under warranty.

And this is where the story gets really interesting. The poster pointed Apple to the original rollout video for the iPhone XS, where Phil Schiller, talking about water protection, says these words:

So if you happen to be hanging by the pool, drop your phone in the water, don’t worry. Let it dry, you’ll be fine.

To see this for yourself, follow this link and jump to about 40:40.

Follow the headline link for all the legal details but, bottom line, the poster did eventually get their phone replaced.

Should the words in a marketing pitch establish repair policy? Interesting.