Apple engineers its own downfall with the MacBook Pro keyboard

At first blush, this might seem like a typical “Apple is doomed” kind of article. There certainly is a bit of that slant.

But this piece goes a lot deeper than that. There is a lot of detail on the construction of the MacBook butterfly keyboard, the difference between the 1.0 and 2.0 revs, and on exactly why these mechanisms fail when they do fail. With pictures.

A few tidbits, from a much longer story:

The basic flaw is that these ultra-thin keys are easily paralyzed by particulate matter. Dust can block the keycap from pressing the switch, or disable the return mechanism. I’ll show you how in a minute.

And:

So you can’t switch key caps. And it gets worse. The keyboard itself can’t simply be swapped out. You can’t even swap out the upper case containing the keyboard on its own. You also have to replace the glued-in battery, trackpad, and speakers at the same time. For Apple’s service team, the entire upper half of the laptop is a single component. That’s why Apple has been charging through the nose and taking forever on these repairs. And that’s why it’s such a big deal—for customers and for shareholders—that Apple is extending the warranty. It’s a damned expensive way to dust a laptop.

And:

Thin may be in, but it has tradeoffs. Ask any Touch Bar owner if they would trade a tenth of a millimeter for a more reliable keyboard. No one who has followed this Apple support document instructing them to shake their laptop at a 75 degree angle and spray their keyboard with air in a precise zig-zag pattern will quibble over a slightly thicker design.

This is design anorexia: making a product slimmer and slimmer at the cost of usefulness, functionality, serviceability, and the environment.

I hope Apple’s next MacBook and MacBook Pro releases learn a lesson from all this. I hope that the next rev of Apple’s laptops are more easily repaired. I just replaced a fan in an old MacBook Air. It cost me $8 for a new fan and took about 10 minutes to do.

This is better on all sorts of levels. I saved money buying an Apple product, I didn’t lose my laptop for a week, and I was able to keep my laptop alive. I realize that last bit goes against a corporate goal of pushing me to buy, buy, buy, but Apple is better than that. They care about the environment, at the cost of maximizing shareholder value. To me, this is another example of that same tradeoff.

Bottom line, I anxiously await the next generation of MacBooks. I want to believe.