Boing Boing:

In 2003 Bill Gates tried to download Microsoft Movie Maker from Microsoft.com. His confusing, frustrating, futile experience prompted him to write a terrifically scorching email to the managers in charge of the project. It starts off pretty mild, with just a hint of the brutally funny sarcasm to come. (“I typed in movie maker. Nothing. So I gave up and sent mail to Amir saying – where is this Moviemaker download? Does it exist? So they told me that using the download page to download something was not something they anticipated.”) It gets better from there.

Here’s a link to a PDF of the actual email exchange. Start at the bottom with Bill’s email, then work your way up.

I feel your pain, Bill.