Late Friday night, Apple was hit with a class action lawsuit over the finicky butterfly-switch keyboards that have plagued its customers since they were released in 2015. The suit, filed in the Northern District Court of California, cites forum complaints going back to 2015, and substantially describes the difficulties of two named plaintiffs, one of whom experienced a failed keyboard after only one month.
The suit alleges repeatedly that Apple “promoted and sold laptops it knew were defective in that they contain a keyboard that is substantially certain to fail prematurely,” and that selling these computers not only directly to its customers but also to third party retailers constitutes a violation of good faith. The plaintiffs are seeking damages and legal fees, and demand that Apple admit to the design flaw and cover all costs for remedying or replacing the defective computers.
This doesn’t feel like the “usual” money-grubbing lawsuit. I know anecdotes don’t equal data but this is a very widespread issue.