J.D. Power ranks Apple Music #1 for customer sat in its first streaming music study

9to5mac:

J.D. Power is releasing its first study of customer satisfaction among streaming music services today and in it ranks Apple Music above the competition.

Apple comes out on top because 35% of Apple Music subscribers in the study say they are strongly committed to the streaming service. That’s versus 30% for Google Play Music and Spotify, and 28% for the industry average.

J.D. Power also notes that iPhone, iPad, and Mac users have the highest levels of commitment, noting that 62% say they selected Apple Music because they use Apple devices. That’s versus 52% of Spotify users and 53% of Google Play Music users saying they selected their service based on their device.

Apple may have come out on top but its position isn’t as rock solid as it is with their other products and services. They still have a lot of work to do.