Apple comments on iTunes deleting music

Apple on Friday contacted The Loop with a statement regarding reports that iTunes is deleting music from people’s library without permission.

“In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission,” Apple said. “We’re taking these reports seriously as we know how important music is to our customers and our teams are focused on identifying the cause. We have not been able to reproduce this issue, however, we’re releasing an update to iTunes early next week which includes additional safeguards. If a user experiences this issue they should contact AppleCare.”

I’m not surprised Apple hasn’t been able to reproduce the issue because it does seem rare. Hopefully they will be able to isolate the problem in the update coming next week.