David Barnard, on Twitter:

I haven’t used Photoshop in months and went to cancel my $11/mo subscription… $60 cancellation fee! WTF @Adobe?

This particular comment is about the Photoshop Photography Program, which includes Photoshop and Lightroom. The issue here is the cancellation fee, which represents half of the remaining contract, and the hidden nature of that fee.

Here’s a link to the Creative Cloud pricing page. Where on that page does it say that there is a 50% cancellation fee? I even scrolled through the terms of service, looking for that fee. It might be there, but I was not able to find it.

In hindsight, I do see the implied nature of an annual plan. But a 50% cancellation fee is a rude surprise for a user. Especially when your software seemingly deleted user data without warning.