ACSI:

Customer satisfaction with computing devices continues to slide but desktop computers do better than laptops and tablets, according to a new report from the American Customer Satisfaction Index (ACSI). The annual measure of personal computers falls 1.3 percent to an ACSI score of 78 (on a 0-100 point scale). Laptops deteriorate the most (-4% to 76), while tablets dip slightly (-1% to 80), but desktops gain 3 percent to take the lead at 81.

Even though Apple “dropped 3% to 84” it continues to “maintain a sizable lead over its major competitors”. It would be interesting to understand the reasons for the overall increased in desktop PC satisfaction. Perhaps people who have switched to laptops and tablets have discovered they are not as powerful as they need or want.