“We recently fixed a server-side iMessage bug which was causing an issue for some users, and we have an additional bug fix in a future software update,” Apple told Re/code in a statement. “For users still experiencing an issue, please contact AppleCare.”
An annoying bug for a few people, but it was fixed.
That’s a hell of an interesting headline spin on this issue.
I’m as much of an Apple fan as anyone, but calling it “an annoying bug for a few people” is quite the understatement. People who decided to no longer use an Apple product were unable to receive text messages. That’s a monster bug and horribly unfair to those consumers. If this was a Samsung bug, Jim would be using considerably more colorful language.
It’s a lot more complicated and subtle than that. I’ve never had a problem messaging people who’ve switched away, except for one person. And after I deleted and re-added his contact, it started working for him, too.
No question it’s complicated, I agree. But it’s affected enough people for it to be a class action lawsuit. For the people that are affected, even if it is a relatively few, it’s got to be maddening… there was a post here or on DF a few days ago by a tech savvy blogger who tried every remedy but could not get it to stop.
From what I’ve seen, the problem is that it’s not really a cloud problem but a bug in the OS. And since it’s in the OS, it affects the senders not the receivers.
The workaround is pretty simple (send the person’s contact to yourself, delete the contact, restart, then re-add the person — that makes Message forget re-check that they have iMessage), but it has to be done on the sender’s iPhone.
This is going to require a patch, I think.
thats a meaningless statement. CALs arent based on number of people, but on damages.
but as for plaintiff count, id bet the number of users affected here are small in proportion to the total number of users.
No company wants to make it easy to leave their ecosystem, but it’s a pretty awful business practice to cripple ex-customers’ post-Apple lives. It reads as disrespectful, and knowing people who’ve had this issue personally – I’d say they’re dramatically lowering the odds of a customer coming back later on.