Nothing has gutted the indies, emotionally as well as financially, as the practice known as “showrooming.” Prospective buyers come into bookshops, wander the stacks, peruse the artful displays and even — unkindest cut of all — seek the advice of staff. Then they leave and order the books they want online.
Sadly, this is all too common in many retail environments. I see it a lot on the Motorcycle Retail space – going to the local bike shop, trying on gear, then buying that same gear online. Then, to make matters worse, those are the first people to whine when their local shop shuts down and they have no place to get their bike serviced.