Apple working on a fix for some legacy iWork and iLife upgrade issues

Serenity Caldwell

Some users (including yours truly) are reporting issues where the Mac App Store doesn’t recognize their copies; when they click on an iLife or iWork app’s price, they receive the following alert: “[App] is already installed and was not purchased from the Mac App Store. Do you want to buy [app]?” Macworld spoke with an Apple spokesperson who noted that there’s currently an issue with some legacy customers, and the company is working on a fix.

  • Kevin Dugan

    I was wondering about this. Every time I looked at iPhoto in the App Store (since long before Mavericks) it displayed it as an app that I hadn’t yet purchased, even though it came pre-installed on my Mac.

    Glad to see they’re committed to giving the free update to their existing users.

  • owmyheadhurts

    FWIW, my 2011 iMac has iLife installed as well as an installation of iWork 09 from DVD. All those apps had regular pricing in the AppStore and no updates. I ended up purchasing a few thinking I misunderstood the “free apps” declaration. Guess I should have waited a few days so they could get everything straight. Hopefully they’ll give refunds.

  • Mark

    I got the same message on Pages (’09) – not purchased at the App Store. I removed pages from the dock, then I went to the App Store and downloaded it again – this time it listed as able to install so I got it free. Perhaps because of the free download from the 5s