Apple announces USB Power Adapter Takeback Program

Apple on Monday announced its USB Power Adapter Takeback Program, a program that will allow customers to return third-party adapters they feel are faulty. Apple is offering those customers a special price on obtaining a new Apple adapter.

“Customer safety is a top priority at Apple. That’s why all of our products — including USB power adapters for iPhone, iPad, and iPod — undergo rigorous testing for safety and reliability and are designed to meet government safety standards around the world,” Apple said in a statement posted to its Web site.

The program begins on August 16. Apple says you can drop off your adapters at an Apple Retail Store or at an Apple Authorized Service Provider.

“If you need a replacement adapter to charge your iPhone, iPad, or iPod, we recommend getting an Apple USB power adapter,” according to Apple. “For a limited time, you can purchase one Apple USB power adapter at a special price — $10 USD or approximate equivalent in local currency. To qualify, you must turn in at least one USB power adapter and bring your iPhone, iPad, or iPod to an Apple Retail Store or participating Apple Authorized Service Provider for serial number validation. The special pricing on Apple USB power adapters is limited to one adapter for each iPhone, iPad, and iPod you own and is valid until October 18, 2013.”

  • Moeskido

    I imagine they were getting a lot of complaints at the Genius Bar for devices which had been damaged by cheap third-party stuff.

    • lucascott

      they might have been getting a few but such stuff and its use voids your warranty so you would pay to replace.

      The main reason for this is the stuff that happened in China. Apple is not to blame but they likely want to stem the tide of possible more incidents. And as they are a decent company that cares about folks as more than wallets (or at least want to appear that way) they are doing this before some 3 year old kid is the next victim and folks start asking why Apple didn’t do something about it even though it is no more there issue to solve than fixing the theft issue for cities with crappy police service

      • Moeskido

        I wasn’t aware of the electrocutions in China until after I posted here. Smart move on Apple’s part, even if it’s not their responsibility.

    • Mother Hydra

      This is their end-run around being responsible for the stupidity of other people. Some people go to the Dollar Store and see an “iPhone charger” and think why not?

  • And that is why I love Apple. They take care of their own.

    • Mother Hydra

      Not only that, they’re saving cheapskates from themselves with this move. Plus, I’d wager, it keeps things more tidy and less dramatic when it comes to what they cover warranty-wise. You can’t tell me all those chinese knock-off adapters people buy at Kohls weren’t a source of significant battery/ electrical claims brought to the bar.

      • Yeah, ultimately it helps them (they aren’t Robin Hood by any means) but they are going out of their way to help customers fix their own mistakes.

        It does seem like the knock-off adapters were the cause.

  • biggerboy

    Now we know the release date of the next iPhone

    • lucascott

      Not at all. They need 2 weeks to get this in place system wise and don’t want to drag it out, so 60 days.

      The iPhone, iPad, Mac Pro and anything else could come out whenever. Announcements could go out tomorrow even if that is what Apple wants

  • I’d like to see Apple offer a similar program on their USB to iPhone cables. I’ve had three break this month, and I’ve never bought a counterfeit. A discount when I return broken ones? Please!

  • Mother Hydra

    VERY smart move from a support and service standpoint.