Jon Brodkin for Ars Technica:
Each year, Consumer Reports surveys some 60,000 cell phone subscribers to find out which service providers are the best and worst. AT&T is on a real hot streak in these rankings—a hot streak of finishing dead last in customer satisfaction.
Well, AT&T has one thing going for them anyway: Consistency.
There was a bright spot: AT&T’s LTE service scored well amongst customers using it. But in terms of voice quality, value, text, data and support, AT&T scored last or tied for worst.