Google’s Nexus support sucks balls

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You can’t treat your customers like this Google. Don’t be evil.



  • http://bobmartens.net/ Bob Martens

    This is why guarding the Apple Stores should be the highest priority.

  • Dan Pierce

    This has always been Google’s weakness: customer service.

    • http://digitizedsociety.tumblr.com/ DigitizedSociety

      After the first debacle that Google had with “going it alone” with the Nexus One I dont know why people would buy directly from Google.

      It has been over 2 years and Google still hasn’t learned about one of the most important things when it comes to consumer products.

  • Techpm

    Unfortunately after-sales service does not appear on spec sheets, benchmarks or even most reviews.

    Apple should really get more credit for this, the ability to go to a store and getting any faulty units replacement in minutes – for a single fixed cost too if you broke it yourself – shouldn’t be so underestimated.

    • http://www.facebook.com/dan.felixpierce Dan Pierce

      In 2011, I brought in to an Apple store my late-2006 24″ iMac due to it having video issues. They laid out the possible causes: connector cable, video card or screen with a replacement cost of $15, $170, $500, respectively. Within a couple of days, they determined it was the video card. So it was $170 + a flat repair fee of $40. And it has been fine ever since.

      Bonus: I also asked them to look at the optical drive as it was no longer working. When I got it back, I noticed they had taped to it a transflash to SD card adapter. It seems that someone(most likely one of my kids) had inserted it into the drive. The optical drive worked fine when I got it home. They did not charge extra for fixing it.

  • http://www.thegraphicmac.com/ JimD

    Most Google products do involve a lot of ball-sucking, unfortunately. I prefer not involve myself with any ball-related oral tasks, so I avoid Google products.

  • http://twitter.com/jackbanh Jack

    This is why Apple stores are priceless. Excellent, no-bullshit support. Customer support is a HARD problem to solve and it means everything in the world to be able to have a face-to-face conversation with someone who actually wants to help you.

  • Mother Hydra

    Is anyone really surprised save for those trusting idealistic souls that think Google is a good thing? I will smite all of humanity and your petty search engines and all your advertising dollars will burn as I raise unspeakable horrors from the deep. TREMBLE HUMANS!

  • Diego

    Google doesn’t like humans, only algorithms.

  • Guest

    I develop for Android, and while I love many things that Google has done, their customer support is absolutely abysmal, and so is their developer support! I can’t believe that many of their online properties don’t even have any way for you to contact them via phone or email, and even when you do get a hold of someone, the information is not always helpful and sometimes contradicts other Google sources.

    The only real exception that I have found is Adwords — they are the one Google property where customer support has been decent and friendly. Google Play or other Google-owned properties? Forget it.

  • http://www.johncblandii.com John C. Bland II

    Utterly terrible. Apple, to me, has the best customer support of any industry…hands down.