Returning the Microsoft Surface already

I’m typing this with gritted teeth. My 24 hours with the half-baked Surface have been a frustrating challenge, a mix of love and hate. I want want want this to work, but one problem after another have led me to come to the conclusion – a temporary one at least – that this thing just isn’t ready to ship.

Why do I get the feeling this will be happening quite a bit.



  • walle

    Is it the hardware or the software that is causing this user to return the surface? I would like to know the users reasoning

    • rattyuk

      If you read the article, he says it’s the software. He also hates office for the surface, he types faster than the text appears on the screen. Commenters are claiming that that has been fixed, but if it ships with something that faulty, what else is wrong?

      • http://www.facebook.com/people/Shameer-Mulji/1685212657 Shameer Mulji

        there were updates to Office RT that MS released at launch day. how hard can it be to apply those updates?

        • canardminceblanc

          Read the piece and you’ll find out how hard it is!

  • http://www.acid-product.co.uk Ian Davies

    So let me get this straight, he was running Windows RT – which is supposedly the one that is only going to run on tablets and is supposedly touch-optimised and supposedly all-Metro (have I got that right?) – and yet when he tries to save something he gets the same old Windows save dialogue box that was built for mouse use?

    WTF?

  • Boo

    It’s rather odd that Microsoft dismissed the strategy of separating the touch and standard computer interface into separate operating systems but still ended up with two software platforms. I feel for those in customer service who will have to deal with the flurry of”what do you mean it doesn’t run [insert software name]! Its Windows isn’t it?” Windows RT complaints.

    • http://www.facebook.com/people/Shameer-Mulji/1685212657 Shameer Mulji

      Think of “Metro” as the future of Windows and the desktop only there for those that rely on legacy apps. Eventually (I don’t know when) the desktop will die.

      • uxd

        Yes, I think Apple started that trend a while ago.

  • http://twitter.com/Moeskido Moeskido

    Blame the user, then try to spin why consumers are abandoning you.

  • http://www.facebook.com/profile.php?id=100000458487413 John Barnes

    It seems to me that people like him don’t want a tablet. They want an ultralight, touchscreen laptop with all of the familiar connectors and such. He suggests waiting for the Surface Pro, which sounds like, wait for it, A LAPTOP.

    I must be missing something. I use a MacBook (to run OS X and Windows 7) and an iPad. I can’t see how having a thick heavy “tablet” that ran full Windows 8 (or OS X if it were available) would be better. I just can’t see the use case. If you are one of those people who do, please explain why?

    • http://www.facebook.com/people/Shameer-Mulji/1685212657 Shameer Mulji

      Carrying one device that can be your laptop / tablet is more convenient than carrying a separate laptop and tablet.

  • pw

    Why buy a surface pro (nevermind RT with almost NO VIABLE APPS other than office). WIth windows 8, touchscreen is king, NOT TABLETS. Tablets does not equal touchscreen anymore. Watch as tons of touchscreen ultrabooks hit the market in the near future with performance that blows the surface out of the water for a few extra pounds of carrying weight.

  • Jonathan

    Maybe it’s time to bring Microsoft Bob (or maybe Clippy the dancing paperclip) out of retirement, to cut down on all the confusion.

    “Hello. Looks like you’re trying to use your Surface RT. Can I help you with that?”