American Airlines gives flight attendants a Galaxy Note

A more personalized inflight experience will become a reality later this year as American Airlines flight attendants begin using the sleek, new Samsung Galaxy Note® as part of American’s innovative tablet program designed to put invaluable customer data at their fingertips.

So American hates its flight attendants?

[Via BGR]

  • Endlesskoke133

    No, they would’ve given them iPads if they hated them.

    • Be gone, troll! You add no value to our community. A pox on your house!

    • You’re confusing flight attendants with tech weenies.

    • JohnDoey

      That is not even a good troll. It’s just I know you are but what am I.

  • matthewmaurice

    Seriously, how hard is it to “Easily identify high-value customers seated in the premium cabins and in the main cabin”?! They’re the ones who got on first. Even if you’re sitting in coach, if you got on the plane in the first two groups you’ve got status, and you can be damn sure the gate staff and fight crew know it.

    • Through random flukes I’ve been able to sit in those seats once or twice. The flight attendants don’t just know that you got on first. They actually know your name. I imagine if you fly a lot they even know your drink preference. Of course, they used to know these things by looking at a piece of paper.

    • Depending on airline and gate staff, if you are sitting in coach and you got on the plane in the first two groups, that is because your sit is at the back of the plane. Way back. 😉

      • matthewmaurice

        I’m talking about the people who get on the plane before general boarding even starts. All the majors board the same way, First Class and high-level FF (>100K miles per year). When you fly that much in a year, you’re getting on the plane first regardless of where your seat is located. After FC and high-level elites come the “ordinary” FF, the 25K-100K mile flyers. After that it’s people who need extra time (elderly and families with small children) and then the seating groups based on however that particular airlines does it.

        I spent a year working in a job that involved 90% travel. When I traveled with some of the senior consultants, people who flew around 200K miles a year every year for 3-10 years, they were treated in an entirely different manner than me as soon as we got to the ticket counter/gate. Trust me, the flight crews of the planes we were on didn’t need a tablet to know their names and personal preferences.

  • You know those things doubles as serving tray right?

  • Patrik Birgersson

    it may be a new take on how to lay off staff; it’s cheaper to give them a Galaxy Note and have ’em quit by themselves than to actually fire them. 😉

  • Zeatrix

    I love the iPhone. I admire Apple. But this “everything other than an Apple product must suck big time” is getting old. Real fast.

    • I agree with you. I read Dalrymple’s witty comment and sighed out loud.

      It’s what you are going to get on sites like this one and John Gruber’s too. You just have to tune out if the hopelessly biased commentary gets too much. You have to remember they wouldn’t be so warmly appreciated by Apple if they took a different approach though to their blogging. So you can understand, from a business perspective, why they do what they do.

    • JohnDoey

      That is not what is being said.

      Apple has created features specifically for corporate deployments, including zero viruses, almost zero crashes, and PC-class apps. Samsung does not have those features. Their apps are Web app -class, and their devices are riddled with malware and security holes and are unreliable.

      This is like a small newspaper in 1987 buying DOS PC’s toget into the new “desktop publishing” trend. Desktop publishing did not come to DOS PC’s until the mid-nineties. There were people like you then as well, crying why does it have to be an Apple product? BECAUSE THAT IS THE ONLY DEVICE WITH THE APPROPRIATE FEATURES. Yes, even though there are other products on the market that LOOK like the Apple product.

      Samsing made their products look like Apple products sitar customers — even American Airlines — would think try are these thing, that they are Coke and Pepsi. They are not. Apple is Coke and Samsung is water with lemon. American Airlines is advertising soft drinks will be sered, but they are serving water.

      You are helping by pretending that a Samsung phone is a replacement for an iPhone. It is not. Samsung does not have the features. Samsung makes generic Java phones that are 2005-era, but they have painted them up to look like iPhones. They are not. Stop being fooled by it.

  • Zeatrix

    I mean I agree that the iPhone is the best smartphone on the market, but it’s a sliding scale, not “either it’s awesome or it sucks”. I’d sure take the Galaxy Note over the phones I had 5 years ago if the iPhone for some reason wasn’t available to me.

    • JohnDoey

      You are wrong.

      “Smartphone” is a meaningless word. In 2006, it meant a Blackberry.

      American Airlines was not buying smartphones. They were buying iPhones. The people who paid for this were sold iPhone features by Samsung, and then Samsung delivered one of its 2005-era Java phones.

      They will switch to iPhones next time because they really need the zero crashes, zero viruses, almost zero training, and PC-class native apps from iPhone. Those are the features that enable a company to build a couple of very cheap iOS apps and deploy them widely just by handing out what are essentially iPods. No, Samsung has not enabled that. No, Samsung does not have those features.

      These flight attendants have zero need for a “phone.” They need pocket PC’s. An iPhone is a pocket version of the best PC in the world, including the same OS core and a PC class native C/C++ app platform like Mac, Windows, Linux, and game consoles. Samsung’s phones are just phones. There is no PC in there. It runs Java applets like a 2005 phone.

      What you are doing is like if American Airlines said they were going to deploy “mobile devices” to their flight attendants and they give them all a Garmin GPS and you go “job well done!”

      • Zeatrix

        You speak with the conviction of someone who really doesn’t know what they are talking about. Dismissing Java as not being PC class is laughable at best. Java is the de facto standard in enterprise development. You can’t argue that.

        Also, I spoke with a security expert (20+ years of experience) a couple of months ago and he told me the iPhone was a security mess and that he wouldn’t recommend it in an enterprise environment. He told me of a demo he’d seen from another security expert who managed to activate someone else’s iPhone camera and mic and stream the feed over to his device in under 30 seconds. So nothing is perfect, not even an iPhone.

        Still, remember, I’m an iPhone user and I wouldn’t buy anything else, but I’m sane enough to realize it isn’t perfect.

        • joe

          I suspect your “security expert” (if he does exist) was pulling your leg. Activating a stranger’s iPhone camera and mic remotely is far-fetched at best, let alone in 30 seconds. In other words: You speak with the conviction of someone who really doesn’t know what they are talking about.

          • Zeatrix

            I never said remotely! Of course I wasn’t there to see it for myself so apply grain of salt but from what I understood he used some kind of security hole in Safari to inject malicious code. It probably is patched by now and he didn’t say which version of iOS it was. Regardless, my point was that all software have security problems regardless if it’s a PC, a phone or a Blu-Ray player. Even if it says Apple on the back.

  • “Sleek” is not the right adjective for that device.

  • I’ll be interested to hear how this initiative shakes out in actual everyday use.

  • pawhite524

    I think Samsung is subsidizing this big time for the PR value. I’d be surprised if American Airlines is paying a dime for these phones which can’t be used during take-off, landing, dicey weather, etc. And why a phone rather than the iPod Touch or the Samsung copy of the iPod Touch?? Who are they going to call during the flight?

    • JohnDoey

      I think you are right. This is an ad for Samsung to further the false narrative that their devices are suitable for corporate deployment and have airline reliability.

      Meanwhile, in the cockpit, there are probably 3 iPads.

      • pawhite524

        You wrote, “Meanwhile, in the cockpit, there are probably 3 iPads.”

        Couldn’t agree more!

  • JohnDoey

    That is pure craziness. Apple has devices that don’t crash, don’t get viruses, and run powerful PC-class native C/C++ apps that can be cheaper to develop and deploy than a Web app. Samsung has none of those things.

    Just giving a flight attendant a phone doesn’t mean anything. You have to give them a handful of apps that really add something useful to what they can do mid-flight.

  • kimmi0427

    Omg….coming from someone who is applying for flight attendant at 12:05 tonight…..I say ID BE GLAD TO GET THE FREE PHONE! Gawd, quit yall’s bitchin! Jesus Christ. What…..are ya’ll 12????