Tricia Duryee for All Things D:

PayPal President David Marcus responded to mounting criticism from customers by promising that things are changing at the online payments company.

Marcus’ comments come on the heels of some well-publicized criticism of PayPal from Eliot Jay Stocks, a designer who created a magazine called 8 Faces. Stocks posted to his blog about how he would never use PayPal again after repeated incidents of them freezing the funds in his account.

Marcus posted to a discussion thread at the Hacker News Web site, noting “there’s a massive culture change happening at PayPal right now. If we suck at something, we now face it, and we do something about it.”

Of course, it’s one thing to promise change. It’s another to deliver it.