Customer service counts Posted on Wednesday, July 4th, 2012 at 9:09 am. PT Written by Jim Dalrymple When will retailers learn that future purchases rely heavily on how we’re treated now? http://twitter.com/Moeskido Moeskido When they stop hiring and training management to focus on short-term profits only. http://twitter.com/PDelahanty Patrick Delahanty I see stories like this all the time…but usually they are written much better and with a better resolution than getting tired and giving up. Disappointing to see this particular customer service tale highlighted on The Loop instead of so many others. Xof Mostly, retailers will learn that when customer’s purchasing decisions are not driven by who has the lowest price.