Customer service counts

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When will retailers learn that future purchases rely heavily on how we’re treated now?



  • http://twitter.com/Moeskido Moeskido

    When they stop hiring and training management to focus on short-term profits only.

  • http://twitter.com/PDelahanty Patrick Delahanty

    I see stories like this all the time…but usually they are written much better and with a better resolution than getting tired and giving up. Disappointing to see this particular customer service tale highlighted on The Loop instead of so many others.

  • Xof

    Mostly, retailers will learn that when customer’s purchasing decisions are not driven by who has the lowest price.