User experience can be designed

Written by

Rian van der Merwe:

I’ve never fully bought into the “user experience cannot be designed” argument. You could say I’m biased because user experience design is how I choose to make my living, but I would (surprise!) disagree with that as well.

It seems to me it’s the clients that hinder most designs.



  • lucascott

    I completely agree with Rian. User experience is 100% designable and in my opinion is the key thing behind design, especially good design. Software, hardware, ebooks, websites. How you design it determines how good the experience of using it is. 

    and yes Jim, more often than not it is the clients that F up the design. Because they want what they want and don’t understand how to do it well. I would hazard that a major reason why Steve Jobs pulled Apple from the whole clone computer business and refuses to OEM iOS is a similar issue. Look at what has happened with Android with OEMs adding their own stuff to the mix. That’s basically what happens when a client gets to control design. More often than not it is a big mess.