Do you want to know why people hate you Rogers? Try calling to order a data plan for your iPad or even calling tech support. That will make you so frustrated, you’ll know why most of the country hates you.
I called last Monday to put a data plan on my iPad — five days later, I’m still sitting here with no data plan. Here’s what happened:
Call Rogers, they say I need a new 4G SIM card and then call them back. No problem, I go to the store and get one.
Install SIM and call Rogers.
They go through setting up an account, but couldn’t activate the Flex Plan.
Rogers says the SIM card must have been activated already and I need a new one. But it’s new, how can that be?
Back to the store with the iPad and ask them to set up the account.
They set it up, but couldn’t activate the Flex Plan.
Go home, wait for a few hours, get frustrated and call Rogers.
I want to activate the Flex Plan. Rogers says the Flex Plan is only for telemarketing and asks where I got it.
It’s listed on your Web site under iPad plans.
No problem setting up a Flex Plan, says Rogers.
Need to setup yet another account.
Wait on hold for 30 minutes.
Girl says she can’t activate the Flex Plan.
She’s elevating the problem and will have an answer by Thursday.
Wait for four days.
Rogers calls on Thursday. I answer and they hang up on me.
Friday morning comes, I’m pissed off and writing this.
After hours of driving, visiting stores and on the phone, I still don’t have a Rogers plan on my iPad.