After receiving help from an Apple Genius at a retail store, a customer started getting texts sent to the employees iPhone. While Gizmodo classified the mishap as a bug, Apple says the employee didn’t follow protocol.
To help the customer, who was using the iPhone without a SIM card, the Apple employee placed his SIM card into the phone. Unfortunately, the iPhone married itself to that number, so any texts sent to the phone were also sent to the customers phone.
It was like the perfect storm of circumstances. If the employee had of simply toggled the iMessage on and off, or if the customer had of put in a different SIM card, none of this would have happened.
“This was an extremely rare situation that occurred when a retail employee did not follow the correct service procedure and used their personal SIM to help a customer who did not have a working SIM,” Apple representative Natalie Harrison told The Loop. “This resulted in a temporary situation that has since been resolved by the employee.”