Can you hear me now?

Written by

Dwight Silverman:

The wireless carrier [Verizon] has dropped plans to charge $2 for payments made on its website or over the phone. Verizon announced Thursday it would charge the fee, but backed off a day later in the wake of blistering negative reaction, mostly online.

Dwight nailed it in his article — the quick and angry backlash turned the tide.


  • http://ObamaPacman.com ObamaPacman

    I bet it’s a response to the FCC investigation, not user complaints: http://bits.blogs.nytimes.com/2011/12/30/fcc-verizon-convenience-fee/

    • http://www.loopinsight.com Jim Dalrymple

      Dwight mentioned the investigation too. Seems that was caused by user complaints or at least that’s the way I read it.

  • Anonymous

    His update should have said in the pre-Twitter era, not pre-Internet area.

  • http://twitter.com/pauloclayton Paulo Clayton

    “… Improve the efficiency of [online or telephone single payment] transactions”?  Yeah right.  More like a quick & easy way to make a slew of extra cash off their customers.

  • http://www.thegraphicmac.com/ JimD

    Verizon could care less about user complaints. They’re going to get their $2 per month – one way or another.

    • http://mangochut.net/ mangochutney

      Milking our customers, one nickle at a time.