∞ Steam game service gets hacked

Looks like Steam, the popular game download service from Valve Software, is the victim of hackers. This message was posted to the service today by Valve founder Gabe Newell:

Dear Steam Users and Steam Forum Users:Our Steam forums were defaced on the evening of Sunday, November 6. We began investigating and found that the intrusion goes beyond the Steam forums.We learned that intruders obtained access to a Steam database in addition to the forums. This database contained information including user names, hashed and salted passwords, game purchases, email addresses, billing addresses and encrypted credit card information. We do not have evidence that encrypted credit card numbers or personally identifying information were taken by the intruders, or that the protection on credit card numbers or passwords was cracked. We are still investigating.We don’t have evidence of credit card misuse at this time. Nonetheless you should watch your credit card activity and statements closely.While we only know of a few forum accounts that have been compromised, all forum users will be required to change their passwords the next time they login. If you have used your Steam forum password on other accounts you should change those passwords as well.We do not know of any compromised Steam accounts, so we are not planning to force a change of Steam account passwords (which are separate from forum passwords). However, it wouldn’t be a bad idea to change that as well, especially if it is the same as your Steam forum account password.We will reopen the forums as soon as we can.I am truly sorry this happened, and I apologize for the inconvenience.Gabe.

There’s a bit of a disconnect in what Valve is saying here – a database was accessed that contained encrypted passwords and credit card data, but there’s no evidence the data was taken.

If there’s a silver lining, it’s Gabe Newell’s comment about the password data being “hashed and salted” – salted passwords are much more difficult to decrypt – and the credit card data being encrypted.

Still, proceed with caution.



  • Damned shame that a) you can only change your password through the desktop app, not the web interface, and b) the Mac version doesn’t permit copy/paste of text into the password field, making long passwords unbearably frustrating to use.

  • Anonymous

    I’m getting to the point where I only trust Amazon and Apple with my info.

    Unlike Sony, Steam is is being honest and forthright about this.

  • About to change my password. Thanks, Peter.

  • That would explain why I’m starting to receive an unusual amount of spam on one of my addresses. Will have to check this out ASAP.

    Damn, I hope my game data wasn’t lost.

  • I checked my account and so far it seems that nothing has been compromised. Phew.