∞ Reply with tact

Yesterday I pointed out a readers comment to me about how The Loop made him jump through hoops to read the content. I took offense to his comments and posted my thoughts.

Today, Davy Buntinx posted his own article pointing out how wrong I was and how disappointed he was in my reply. In a lot of ways he’s right.

I wear my heart on my sleeve — always have. When I get offended, I respond in kind, and I was offended.

Perhaps I could have handled the situation better, but I feel I’m offering a good service to my readers and I spent a lot of time thinking about the best ways to lay out the site to suit the content and reader, not advertising.

What I have done is increase the amount of text in the truncated RSS feed so readers without the full text feed will have a better idea what the story is about. I hope that helps readers that expressed concerns about that.

I do take issue with one thing Davy said:

Not that it’s something I hate to do, since the thing I eventually end up on on the site is worth reading, but still, it’s an extra step, introduced to bump up page views and resulting advertising income.

I couldn’t care less about pageviews and my income is in no way tied to the amount of pageviews The Loop gets. If I cared about pageviews, I wouldn’t link directly to external articles in the RSS, I would force everyone to come here first, but I don’t.

It doesn’t matter if I get 10 or 10 million pageviews a month, I get paid the same. That’s the reason I did the new site like this — for the reader, and for the content.

Thanks for all the feedback — good and bad — I’m always working to make the site better.