Comments on: Hands on: Virgin Mobile Broadband2Go

By: Barbara

Barbara — Fri, 05 Mar 2010 14:55:31 +0000

Bought unit last November for my 2007 macbook and it worked great. My hard drive died last week and was replaced by Apple. Can no longer use the VMBB2G. Have spent a lot of quality time with VM tech support and Apple Genius Bar. VM says it's Apple's problem and Apple says it's VM's problem. VM says I have to delete the keychain login. Has anyone else mentioned this problem??? Thanks!

By: Guest

Guest — Tue, 23 Feb 2010 18:24:00 +0000

http://www.cradlepoint.com/products/phs300-person...

Plug in the USB aircard and it'll create a 16person hotspot (very similar to MiFi). ~$150 at BestBuy, cheaper on eBay.

"The PHS300 Personal WiFi Hotspot is a true plug ‘n’ play solution that creates a powerful 3G/4G WiFi network almost anywhere."

Been using it with a Sprint aircard for ~1yr, just bought the Virgin Mobile Novatel MC760 to try soon. It's listed as one of the compatible aircards.

God is Good!

By: Dan

Dan — Sat, 30 Jan 2010 17:58:36 +0000

Darn…:( but thanks for the comeback!! Maybe Virgin should develop something…….:)

By: @PDelahanty

@PDelahanty — Fri, 29 Jan 2010 22:04:59 +0000

No, it's not possible to use the Virgin Mobile Broadband2Go from an iPod Touch.

By: Dan

Dan — Fri, 29 Jan 2010 19:39:08 +0000

I have the dongle..works fine on my netbook..BUT kids gave me an ipod Touch for Christmas..works great at wifi locations, but, can I download Virgin software to an 8 gig Touch and hook it up thru the Touch-USB cord? Have searched google but can't find the answer…just an interesting idea that I could use occasionally….thanks!

By: JayRad

JayRad — Fri, 22 Jan 2010 18:22:16 +0000

I am having trouble with my setup guys. I installed it last night on my night shift at around midnight and followed all procedures in the user guide. I paid with credit card on the website (as their customer support was not available via phone)
It is all installed and i was very excited to give it a shot on my BRAND new Asus G71GX with Windows 7. However when the Virgin MobiLink program booted up and showed the CONNECT button, I clicked on it and it went grey for a moment… and the Connection status would not change from READY to CONNECTED. I activated my broadband2go stick and everything already… and I even topped up my account an extra $20 just in case. Is this due to me activating and paying for the service during Closed hours of Virgin Mobile and credit card payment process times?
Thanks guys!!

By: armando

armando — Wed, 20 Jan 2010 14:50:16 +0000

thanks guys for believe on virgin mobile
this is a great idea pay as you go internet service, and if someone have any issue with this device
you can call tech sprt. at 18778778443

By: C.J.

C.J. — Fri, 25 Dec 2009 19:34:22 +0000

Went to the store to get it this morning, when i got home the first thing i did was the setup. The installation was simple and fast, gave all the info and used a credit card instead of the pay card. When everything was ready I went to many sites including youtube, and played some games online just to compare it to my verizon card. Belive it or not, the broadband2go from virgin mobile is much faster than verizon’s, and for the online games it didnt show any difference, but it still plays them good without lag. Overall, im glad i purshased this little device works great and performs better than verizon. Peter thanks for the excellent product review and for all the help.

By: Peter Cohen

Peter Cohen — Fri, 25 Dec 2009 17:12:20 +0000

Buying the device doesn’t require you to give out any personal info. You won’t be able to use the device without giving a credit card number or using a Virgin Mobile pay card, though you do have to give personal info to register the device.

By: C.J.

C.J. — Fri, 25 Dec 2009 06:19:08 +0000

When you go to bestbuy and purchase the broadband2go do you have to give your social security or any ID? I currently have service with verizon and i was asked so much info about myself it was insane! and i really dont want to go throgh that agan for another internet service especially when i just want to try this out. The second question i have, do u have to give credit card info wile setting up in the pc?

By: Wes

Wes — Tue, 01 Dec 2009 01:41:49 +0000

I found how to uninstall the virgin mobile drivers from the mac. After doing this and plugging the broadband card back it I am once again prompted with the mac install file and user setup guide from the device. I deleted the following files from Library\Extensions, file names are VirginMobile.kext and VirginMobileFilter.kext. Going to try a reinstall wish me luck!

By: Peter Cohen

Peter Cohen — Mon, 30 Nov 2009 17:29:10 +0000

No problem.

By: Patrick Delahanty

Patrick Delahanty — Mon, 30 Nov 2009 15:48:32 +0000

OH! Okay, I tried installing it at Logan Airport on Wednesday, but couldn’t connect. I tried wifi on a whim and discovered that Google was offering free wifi at Logan until January 15th, so I gave up trying to get the mobile access working. (Free is better!) I figured I’d call their support line later.

…but I hadn’t realized it installed a folder under Applications! I had just been looking under Network Connections and it seemed like it was supposed to be a modem connection of some kind there.

Now this makes sense! I’ll try that application the next time I want to connect via Virgin Mobile. (No point in trying it now and starting that 30 days clock for no reason.)

Thanks, Peter!

By: Peter Cohen

Peter Cohen — Mon, 30 Nov 2009 11:21:08 +0000

I’m not quite sure how to reinstall the software, but the install went just fine for me – there’s a Broadband2Go folder in the Applications folder, which is where I access the modem.

If you need support from Virgin Mobile, their Web site contact page link is at http://wuat.virginmobileusa.com/about/prepareEmailUs.do.

By: Wes

Wes — Mon, 30 Nov 2009 04:04:04 +0000

I picked up one of these a month ago and i was prompted to install the software on my mac with snow leopard. Everything seemed fine and I was asked where i wanted the user guide saved. Afterwards I did the required restart but I have no signs of any virgin mobile software or the guide. Only sign i see is under network I see virgin modem listed as a connection device but it wont connect unsure of how to manually configure it. Modem works great on my xp netbook. Worst yet now when i plug in the broadband card it doesn’t mount or prompt to install the software again. How can i start over or get the software? Virgins site is no help.

By: Peter Cohen

Peter Cohen — Wed, 25 Nov 2009 18:10:52 +0000

Good luck, Patrick!

By: Patrick Delahanty

Patrick Delahanty — Wed, 25 Nov 2009 15:50:29 +0000

I think I had misread something.

Anyway, picked one up last night. Will try it today after I get to Logan Airport.

By: Peter Cohen

Peter Cohen — Sat, 21 Nov 2009 02:39:46 +0000

No, of course not – the $99 is a one-time charge. Where’d you see that it’s an annual fee?

By: Patrick Delahanty

Patrick Delahanty — Fri, 20 Nov 2009 20:17:13 +0000

The $99 is a yearly fee? I thought that was a one-time fee for the USB dongle thingie. If I have to pay that again next year, suddenly getting this for my very infrequent needs is much less appealing.

By: Peter Cohen

Peter Cohen — Fri, 20 Nov 2009 16:00:56 +0000

As I said in the article, Kevin, “The cost is high and the amount of bandwidth is stingy compared to monthly plans.” The big win for me is that there’s no early termination fee and no monthly charge, so I can use it when I want or not at all and not be penalized.

By: kevin

kevin — Fri, 20 Nov 2009 14:32:12 +0000

hopefully someone comes out with a pay as you go MiFi because that is really the way to go. connection is via wireless so it’s automatically supported by macs (AND the iPod touch which is 90% of my usage).

Sprint is $60 for 5 GB a month, so if you’re buying the 1GB Verizon connection every month, it’s better to go with a contract.