Comments on: Apple retail stores can now replace broken iPhone screens

By: Natasha

Natasha — Tue, 09 Mar 2010 15:57:16 +0000

oh! I found milliamp and emailed them about it. because I was missing part of the rubber trim thing, it let dust get in there (or at least that's what they told me was causing the problem). I haven't sent it quite yet (just haven't done it yet), but it's 12 bucks! i think there is shipping too, but they sounded pretty legit IMO. hope that helps bc $12 vs $200 is well worth it!!!

By: yuki

yuki — Sun, 28 Feb 2010 12:41:05 +0000

please…. could anyone tell me?

By: yuki

yuki — Sun, 28 Feb 2010 12:39:01 +0000

what if i bought an iphone in china, and i wanted my iphone screen replaced. can i bring it to any apple retail store in china?

By: James

James — Sat, 30 Jan 2010 00:33:04 +0000

The real question to me is why does it void the warranty if Apple does the repair? That makes no sense. If you choose to have a third party fix it for less, voiding the warranty because an unauthorized person works on the phone, makes perfect sense. But if you choose to pay $199 for Apple to fix it I would think the warranty and Apple Care would still be intact after the repair is done. Otherwise what is the point of choosing the more expensive option (Apple)? I figured the more expensive option comes with 'keeping your warranty" just in case something goes wrong with the phone down the road. Can anyone clear this up?

By: jared premo

jared premo — Sun, 03 Jan 2010 06:05:26 +0000

$200 bucks sounds realy high to replace the glass. just another way for someone to robb us.

By: Michael

Michael — Thu, 19 Nov 2009 18:24:41 +0000

I went to the Apple store in Escondido, CA and they told me that they will replace the screen while you wait, but not for free. It will cost you $199.00 no matter what. The dude told me that in the warranty it says that broken screens are not covered. I’m not sure where you got this information from, but they will not fix broken iPhone screens for free…

By: Irina Dymarsky

Irina Dymarsky — Mon, 16 Nov 2009 16:58:02 +0000

I second the midwestiphonerepair.com/ recommendation. Repaired & shipped out the same day it was received (I tracked UPS delivery). Good job & unbeatable price!

By: motox3228

motox3228 — Sat, 14 Nov 2009 19:02:38 +0000

I went to the Apple store in Milwaukee, Wisconsin and they told me my warranty was void and it was cost $199.99 to fix my phone I paid over $500 for!!!! I found an iPhone repair expert in Southeast Wisconsin. I talked to Patrick on the phone and assured me he could have it done in 15 minutes and shipped back to me same day. Low and behold he received it November 3 and shipped it out same day. Had it back in my hands the next morning. Check out http://www.midwestiphonerepair.com . Very nice guy, he covered my shipping and it only cost me $79!! What a bargain for the whole experience! http://www.midwestiphonerepair.com

By: joy

joy — Mon, 09 Nov 2009 17:25:47 +0000

thank you for reply

By: joy

joy — Mon, 09 Nov 2009 17:24:30 +0000

Thank you. all gone and I did plug in again but it said ( The SIM card inserted in this iphone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iphone. please insert the SIM card that came with your iphone or visit a support Carrier’s store to receive a replacement SIM card.)

By: Jim Dalrymple

Jim Dalrymple — Mon, 09 Nov 2009 16:17:53 +0000

If it’s just the content that’s gone, plug your iPhone in and let it sync.

By: joy

joy — Mon, 09 Nov 2009 15:58:13 +0000

I did something stupid with my iphone! I did restore my Iphone. all is gone. now I have to get to know if I can go back to apple shop for repair it? pls some one help me !!!
thank you

By: Hannah

Hannah — Mon, 09 Nov 2009 01:34:52 +0000

No they cant fix those due to something like the way they are made or something

By: John Noh

John Noh — Sat, 24 Oct 2009 02:02:28 +0000

No, it is NOT free. If your screen is cracked, they tell you that your warranty is now void and they charge you $200 to fix it. You can find repair kits on the internet and other companies to fix it for way cheaper.

By: Nicole

Nicole — Thu, 08 Oct 2009 14:58:07 +0000

I just got my phone back from http://www.Crackedphonescreen.com
they repaired my iphone 3g glass. I paid $79.99 with return shipping included.

the repair was flawless….of course the chrome around the glass is still scratched up… but thats my fault for dropping it on concrete

By: Kim

Kim — Wed, 30 Sep 2009 15:07:54 +0000

Hmmm, am I missing something? My phone is over 2 years old — pretty sure the warranty is expired. Dropped it on the concrete parking garage floor yesterday, the glass looks like a black widow’s spider web — not pretty! So a repair is $199 at Apple, but a new iphone 3G just like the one I have is — $99? And the 3Gs is — $199? Why would I not get a new iphone? And if I get a new iphone, can all the data (contacts, calendar, etc.) be transferred to the new phone?

By: David

David — Thu, 17 Sep 2009 22:13:54 +0000

I tried one of these 3rd party screen repair shops in Florida called uBreakiFix.com. Overall I was pretty impressed, they had my Phone back to me in just a few days and it looked like new. Regarding the warranty, I may be wrong but doesn’t accidental damage (like a shattered screen) void the warranty anyway?

By: Morten Skogly

Morten Skogly — Sat, 12 Sep 2009 19:10:48 +0000

I had planned to try option 3, but I wanted to try to fix it myself first. I paid $24 for a new glass front panel, and went to work. It wasn’t that hard, you can read my tutorial on my blog : http://pappmaskin.no/2009/09/repair-a-broken-iphone-3g-glass-front-panel/

Pictures from the whole process, and links to parts and tutorials.

Good luck to everyone who this has happened to, you have my sympathy.

By: susan

susan — Sat, 12 Sep 2009 01:41:45 +0000

My son has an iphone, he just got it under a month ago, being 17 and not making much at his job he could not afford the insurance after he paid for the phone…of course here it is not a month later and its in shambles, first the glass broke, he delt with that, but now the whole thing isnt working. I was wondering sense its not under warrenty is he able to send it to the apple store (we dont have one here in my town) to get fixed? and if so does anyone know about how much it would cost? we have no idea what is broken in it for it not to work, but im guessing the whole board inside is just fried.

By: Lisa218

Lisa218 — Tue, 08 Sep 2009 17:18:56 +0000

I broke my iPhone screen a little while ago and just searched around for a little while and found http://www.magicphonerepair.com they had the best prices along with 24 hour turn around and free insured return shipping.

By: Jason

Jason — Mon, 07 Sep 2009 22:17:22 +0000

I recently walked into apple, waited over an hour at the genius bar even though I had an “appointment” only to find out that they were going to charge me $200 for this repair. I then found out about http://www.iphone3gscreenrepair.com They did this same repair for me for only $69.99 and they had it back to me in a flash. For those of you that want a quality repair with no hassle, give them a try. I was very impressed.

By: Lisa218

Lisa218 — Mon, 07 Sep 2009 21:43:08 +0000

I broke my iPhone screen a little while ago and instead of going through all the hassle of buying a new screen i just searched around for a little while and found magicphonerepair.com they had the best prices along with 24 hour turn around and free insured return shipping.

By: R

Thu, 27 Aug 2009 11:16:52 +0000

No, they will take your water damaged phone and repair it as a refurbished one to someone else.

By: jb

jb — Wed, 26 Aug 2009 19:33:02 +0000

So if I’m swapping my old phone b/c of water damage and paying the $199… do I get to keep the water damanged phone? I mean it would be nice to have for parts (the screen is spotless and the ipod works). Silly to even think I can actually keep it, right?

By: Mau

Mau — Sat, 22 Aug 2009 15:17:15 +0000

Hey R.

You are preaching to the choir here.

It is complete non-sense.

By: R

Sat, 22 Aug 2009 15:04:32 +0000

I could understand paying $199 for getting the phone replaced, but paying $199 for having the displayed repaired doesn’t make sense. Let me give you 2 scenarios for the Out-Of-Warranty Replacement Policy:

Scenario #1
Joe drops his iPhone in a puddle of water, his screen is not damaged, but his sensors turn red indicating water damage. Joe makes an appointment with the genius bar at his local Apple Store. The Genius tech advises Joe of the water damage. Joe asks how much, the tech responds $199. Joe pays the $199 and walks out of the store with a replacement phone (a phone that has a new battery, new screen, new everything).

Scenario #2
Suzie drops her iPhone and the screen cracks. Suzie makes an appointment with the genius bar at her local Apple Store. The tech tells her it will cost $199 for the glass to be repaired as she waits. Suzie pays the $199 and leaves the store with her old phone. Suzie has had this phone for 9 months, she charges her phone 3 times a day. Her battery is almost shot, but when she paid the $199, it only paid for the screen.

Why should someone have to pay the same price and not get all new components out of it??? $199 for a repair is not acceptable!

By: Mau

Mau — Wed, 19 Aug 2009 18:01:37 +0000

@Butterfly

Sorry to tell you this but your AppleCare and any other warranty your phone may have will be void when you crack the screen.

You have to pay $200 US to replace the screen. Period.

By: Butterfly

Butterfly — Wed, 19 Aug 2009 17:53:48 +0000

Cool! Thanks

By: Jim Dalrymple

Jim Dalrymple — Wed, 19 Aug 2009 17:33:30 +0000

If you have Apple Care, you should contact Apple right away and ask them about the cost. Then you can make the decision to fix it or buy a new one.

By: Butterfly

Butterfly — Wed, 19 Aug 2009 17:21:34 +0000

Hi, I have a new iPhone and my screen is crack but it works perfectly. I have the apple care plan I bought it the same day , how much is to change a the screen or is it cheaper to get the 3gs?? Please if anyone can help..

By: Rae

Rae — Mon, 17 Aug 2009 00:52:46 +0000

My 3G slide and dropped less than a foot off the ground at the driving range and cracked the screen in about 5 places. I wished I’d known how shoddy the glass was before I bought a $300 phone. Now I have a $300 paper weight because I couldn’t insure it against accidental damage. I also get a lovely $175 early termination fee with AT&T!

By: Edwin G.

Edwin G. — Thu, 30 Jul 2009 07:47:58 +0000

do the iphone 3g’s come with the warranty or do you have to buy it or something like?

By: Jesus Reyes

Jesus Reyes — Tue, 28 Jul 2009 22:52:20 +0000

Cause, Im currently working in an AT&T retail store, and I’ve been told differant; To my knowledge no matter what, it will cost you $199.99 to replace a cracked Iphone screen, APPLE CARE WILL NOT COVER YOUR CRACKED I PHONE SCREEN- and if they can, can you provide proof for the claims?

By: Jim Dalrymple

Jim Dalrymple — Tue, 28 Jul 2009 16:13:16 +0000

Yes they have.

By: Jesus Reyes

Jesus Reyes — Tue, 28 Jul 2009 16:07:19 +0000

Has Apple confirmed this information?

By: ha

ha — Mon, 20 Jul 2009 22:27:12 +0000

You can get a replacement glass for $10 free ship on ebay this is what’s usually broken.. if you have cracks but can still see a functioning lcd–tools included! $10! Pays to shop around..

By: Darryl

Darryl — Wed, 15 Jul 2009 18:41:57 +0000

I was very upset to hear that apple was charging $199 to do this. I paid $199 for my phone originally! I then found http://www.iphone3gscreenrepair.com. They repaired my phone and had it back to me in a flash. The best part is thier price is only $69.99! I was very happy with the repair.

By: Curtis

Curtis — Mon, 13 Jul 2009 18:58:31 +0000

It your screen is “crack” then just smoke it…

By: Mathieu Tozer

Mathieu Tozer — Mon, 13 Jul 2009 18:27:40 +0000

@kelly

You can’t walk in and just pick up a phone in the box – believe me I tried to when I went in to get the old one fixed!

By: joe

joe — Mon, 13 Jul 2009 16:28:52 +0000

My ipod touch screen is crack, where can send it to get repaced?

By: Kelly

Kelly — Fri, 10 Jul 2009 17:55:20 +0000

I find it amazing that if you don’t have a contract with Apple/ATT you can buy an new iphone for 99. However, if you have a contract, it’s going to cost at least 199 to fix a cracked/chipped screen. If the phone is completely broken, it’s going to cost 699 to replace the old one. Amazing.

By: Mathieu Tozer

Mathieu Tozer — Tue, 07 Jul 2009 19:41:10 +0000

I went to get mine done and they tried 3 new screens and the phone wouldn’t turn on. They put the old smashed up one back on and it worked…. quite disappointing

By: V

Tue, 07 Jul 2009 05:23:59 +0000

Just to make sure, I checked into it further at work today. No such part (display) exists in Apple’s system for the original iPhone. The only “repair” that can be done on the original phone is a swap.

By: joe

joe — Mon, 06 Jul 2009 12:57:04 +0000

They’re
There
Their

Learn it, love it, live it.

By: Shogo

Shogo — Sun, 05 Jul 2009 13:25:23 +0000

This is not new news. Apple Stores in the UK have been doing this for ages. I had mine replaced several months ago for 130 GBP (British Pounds).

By: Jim Thorpe

Jim Thorpe — Fri, 03 Jul 2009 19:18:20 +0000

I’ll sign on with V, and say I doubt the original iPhone screen can be replaced in-house. I used to work at the Palo Alto store, and still have a few contacts there, so I’ll check with them. Jim, I hope your sources are right…it would be good news indeed. But from my experience, not only is the original iPhone’s replacement part prohibitively expensive, it’s also just a real pain to operate on one of those devices without damaging it. I’ll report back with my findings, and hope it helps. I figure, with the store that’s in Apple’s backyard, they’re likely to be a part of this in-store replacement program.

By: wellabove

wellabove — Fri, 03 Jul 2009 07:01:06 +0000

costs well above $400 for sure :p

More Apple Crap I read day by day… just hate it so much……

an EX Apple Customer

By: Daniel Ryan

Daniel Ryan — Fri, 03 Jul 2009 06:05:53 +0000

Had mine replaced today (fortunately in warranty). Took about 5 minutes. They did accidentally leave a loose connection that caused my home button, dock connector and speaker to not work, but fixed it just as fast.

By: Jim Dalrymple

Jim Dalrymple — Fri, 03 Jul 2009 02:29:48 +0000

Hi V. Not that I don’t believe you, obviously if you’re working on them, you would know, but I did confirm that all three models were supported.

I’ll check again, but the answer was very clear.

By: V

Fri, 03 Jul 2009 02:07:23 +0000

I work in an Apple Store. The original iPhone’s screen can NOT be replaced in store. The construction is completely different from the 3G and 3GS. The article needs to be corrected.