Apple Apple retail stores can now replace broken iPhone screens
By Jim DalrympleJuly 2, 2009, 10:16 am PT
Apple has expanded the services offered by its retail stores to include fixing damaged iPhone screens.
The Loop has confirmed that if your iPhone has a broken screen and you take it to an Apple retail relocation, they have the capability to fix it on the spot. The machine (think big suction cup), which is located out of customer view in the back of the store, reportedly separates the iPhone from the screen, allowing a new one to be installed.
Of course, your screen doesn’t have to be completely smashed to need some sort of replacement done. Some users have reported dust particles on the inside of the screen as well.
All three models of the iPhone can have there screens replaced at a store under this program. Unfortunately, due to the way they are built, iPod touch screens cannot be replaced.
If your phone is under warranty and the screen needs to be replaced due a defect with the device, there is no cost to have the screen replaced at a retail store. However, if it’s not a warranty issue, the cost of having the screen replaced is $199.
The displays are the only warranty work being done in the retail stores these days. The stores also have to ability to fix or replace damaged audio components in the iPhone.
Of course, allowing its retail staff to fix minor issues in the store cuts down on the amount of time customers are potentially without their iPhones. That makes for some happy customers.
If you decide you’d like to tackle the problem yourself, you can always follow Jeff Carlson’s DIY guide over at TidBITS.
Update: Added link to TidBITS article. 12:00 p.m. PT 7/2/09
Update 2: Included information about the iPod touch and warranty pricing. 2:16 p.m. PT 7/2/09
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Discussion 67 comments so far
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thank you for reply 
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I went to the Apple store in Milwaukee, Wisconsin and they told me my warranty was void and it was cost $199.99 to fix my phone I paid over $500 for!!!! I found an iPhone repair expert in Southeast Wisconsin. I talked to Patrick on the phone and assured me he could have it done in 15 minutes and shipped back to me same day. Low and behold he received it November 3 and shipped it out same day. Had it back in my hands the next morning. Check out http://www.midwestiphonerepair.com . Very nice guy, he covered my shipping and it only cost me $79!! What a bargain for the whole experience! http://www.midwestiphonerepair.com
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I second the midwestiphonerepair.com/ recommendation. Repaired & shipped out the same day it was received (I tracked UPS delivery). Good job & unbeatable price!
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I went to the Apple store in Escondido, CA and they told me that they will replace the screen while you wait, but not for free. It will cost you $199.00 no matter what. The dude told me that in the warranty it says that broken screens are not covered. I’m not sure where you got this information from, but they will not fix broken iPhone screens for free…
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$200 bucks sounds realy high to replace the glass. just another way for someone to robb us.
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The real question to me is why does it void the warranty if Apple does the repair? That makes no sense. If you choose to have a third party fix it for less, voiding the warranty because an unauthorized person works on the phone, makes perfect sense. But if you choose to pay $199 for Apple to fix it I would think the warranty and Apple Care would still be intact after the repair is done. Otherwise what is the point of choosing the more expensive option (Apple)? I figured the more expensive option comes with 'keeping your warranty" just in case something goes wrong with the phone down the road. Can anyone clear this up?
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Apple retail stores can now replace broken iPhone screens
By Jim DalrympleJuly 2, 2009, 10:16 am PT
Apple has expanded the services offered by its retail stores to include fixing damaged iPhone screens.
The Loop has confirmed that if your iPhone has a broken screen and you take it to an Apple retail relocation, they have the capability to fix it on the spot. The machine (think big suction cup), which is located out of customer view in the back of the store, reportedly separates the iPhone from the screen, allowing a new one to be installed.
Of course, your screen doesn’t have to be completely smashed to need some sort of replacement done. Some users have reported dust particles on the inside of the screen as well.
All three models of the iPhone can have there screens replaced at a store under this program. Unfortunately, due to the way they are built, iPod touch screens cannot be replaced.
If your phone is under warranty and the screen needs to be replaced due a defect with the device, there is no cost to have the screen replaced at a retail store. However, if it’s not a warranty issue, the cost of having the screen replaced is $199.
The displays are the only warranty work being done in the retail stores these days. The stores also have to ability to fix or replace damaged audio components in the iPhone.
Of course, allowing its retail staff to fix minor issues in the store cuts down on the amount of time customers are potentially without their iPhones. That makes for some happy customers.
If you decide you’d like to tackle the problem yourself, you can always follow Jeff Carlson’s DIY guide over at TidBITS.
Update: Added link to TidBITS article. 12:00 p.m. PT 7/2/09
Update 2: Included information about the iPod touch and warranty pricing. 2:16 p.m. PT 7/2/09
Email This Post ⋅ Print This Post ⋅ Post a comment
Discussion 67 comments so far
-
thank you for reply
-
I went to the Apple store in Milwaukee, Wisconsin and they told me my warranty was void and it was cost $199.99 to fix my phone I paid over $500 for!!!! I found an iPhone repair expert in Southeast Wisconsin. I talked to Patrick on the phone and assured me he could have it done in 15 minutes and shipped back to me same day. Low and behold he received it November 3 and shipped it out same day. Had it back in my hands the next morning. Check out http://www.midwestiphonerepair.com . Very nice guy, he covered my shipping and it only cost me $79!! What a bargain for the whole experience! http://www.midwestiphonerepair.com
-
I second the midwestiphonerepair.com/ recommendation. Repaired & shipped out the same day it was received (I tracked UPS delivery). Good job & unbeatable price!
-
-
I went to the Apple store in Escondido, CA and they told me that they will replace the screen while you wait, but not for free. It will cost you $199.00 no matter what. The dude told me that in the warranty it says that broken screens are not covered. I’m not sure where you got this information from, but they will not fix broken iPhone screens for free…
-
$200 bucks sounds realy high to replace the glass. just another way for someone to robb us.
-
The real question to me is why does it void the warranty if Apple does the repair? That makes no sense. If you choose to have a third party fix it for less, voiding the warranty because an unauthorized person works on the phone, makes perfect sense. But if you choose to pay $199 for Apple to fix it I would think the warranty and Apple Care would still be intact after the repair is done. Otherwise what is the point of choosing the more expensive option (Apple)? I figured the more expensive option comes with 'keeping your warranty" just in case something goes wrong with the phone down the road. Can anyone clear this up?
